Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

can't download firefox

  • 5 tontu
  • 3 am na jafe-jafe bii
  • 17 views
  • i mujjee tontu mooy uflygirl

uflygirl
uflygirl

I am trying to install firefox however I get an error message that says to reboot to remove a previously installed version, I do that but it still keeds giving me the same error message, I have uninstalled previous version and deleted all files to firefox but it will not allow to reinstall firefox, I am stuck as to how to get firefox reinstalled on my computer

I am trying to install firefox however I get an error message that says to reboot to remove a previously installed version, I do that but it still keeds giving me the same error message, I have uninstalled previous version and deleted all files to firefox but it will not allow to reinstall firefox, I am stuck as to how to get firefox reinstalled on my computer

Saafara biñ tànn

Try deleting firefox.exe.moz-delete.

Another method:

  1. Uninstall Firefox using the control panel.
  2. Reboot your computer.
  3. Delete the entire C:\Program Files\Mozilla Firefox folder.
  4. Install the latest version from http://www.mozilla.org/firefox/
Jàng tontu lii ci fi mu bokk 👍 0

All Replies (5)

Chris Ilias
Chris Ilias
  • Moderator

Try this:

  1. Click on the Windows start button in the bottom-left.
  2. In the search field, type C:\Program Files\Mozilla Firefox
  3. Click on the Mozilla Firefox folder that appears in the results. That should show you the folders and files in the C:\Program Files\Mozilla Firefox folder.
  4. Right-click on the file firefox.exe.moz-upgrade and delete it.

NOTE: If you're using 64-bit system, the text to type in step 2 is C:\Program Files (x86)\Mozilla Firefox

cor-el
cor-el
  • Moderator

If files already have been downloaded then remove the files in the updates and updates\0 folder.

You can also delete active-update.xml and possibly updates.xml (this will clear the update history). 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)
uflygirl
uflygirl Ki laajte

there is no firefox.exe.moz-upgrade file there is one that is firefox.exe.mox-delete though, there is nothing that has active-update.xml

Chris Ilias
Chris Ilias
  • Moderator

Saafara yiñ Tànn

Try deleting firefox.exe.moz-delete.

Another method:

  1. Uninstall Firefox using the control panel.
  2. Reboot your computer.
  3. Delete the entire C:\Program Files\Mozilla Firefox folder.
  4. Install the latest version from http://www.mozilla.org/firefox/

Chris Ilias moo ko soppali ci

uflygirl
uflygirl Ki laajte

Worked thank you!