Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 5 views
  • i mujjee tontu mooy cor-el

more options

I have updated the software, I couldn't get to the safe mode b/c the browser won't open it immediately goes to the crash report.

I have updated the software, I couldn't get to the safe mode b/c the browser won't open it immediately goes to the crash report.

All Replies (2)

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

more options

That problem is caused by Trusteer Rapport

You can try to stop Trusteer Rapport if installing the latest version doesn't help:
Start Menu > Programs > Trusteer Rapport > Stop Rapport