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Hi, I am trying to set up my new email on Thunderbird and am getting a yellow box saying "Probably wrong config, user, or PW

anthonyberka replied
anthonyberka

My old email address was [redacted] @USIWireless.com. I got a new email address: [redacted] @icloud.com I am trying to set up my new email address with Thunderbird and when I do the steps I get an error message. "Unable to log in at server probably wrong configuration, user name or password. I am using my new email address with its password. Not sure what to do next. I would really like to get my new email on Thunderbird. Any assistance would be much appreciated. Thank you for any help! Anthony Berka

My old email address was [redacted] @USIWireless.com. I got a new email address: [redacted] @icloud.com I am trying to set up my new email address with Thunderbird and when I do the steps I get an error message. "Unable to log in at server probably wrong configuration, user name or password. I am using my new email address with its password. Not sure what to do next. I would really like to get my new email on Thunderbird. Any assistance would be much appreciated. Thank you for any help! Anthony Berka

James moo ko soppali ci

All Replies (2)

You must use an app-specific password instead of your usual password.

You can get one here: https://account.apple.com/

Saafara yiñ Tànn

Dear Rick, Thank you very much for your help! The link you sent me did the trick. It took me a while to figure out how to navigate my new phone to get the App specific password, but I learned a lot doing it and set up my new account. I was then able to designate it as my default and move it, my old email, and my local folders around so they are in a usable order. You are an IT GEM!!! Thanks again!! Best Regards, Tony Berka

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