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After every update of thunderbird, existing e-mail account settings is lost.

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  • i mujjee tontu mooy Wayne Mery

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After every new update, existing mail account settings is lost, need to restore it from previous profile backup all the time. is there any permanent resolution of this issue? I am using multiple e-mail accounts.

Configuration:

OS - Windows 10 64 bit Thunderbird - Version 128.1.1esr

After every new update, existing mail account settings is lost, need to restore it from previous profile backup all the time. is there any permanent resolution of this issue? I am using multiple e-mail accounts. Configuration: OS - Windows 10 64 bit Thunderbird - Version 128.1.1esr

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It sounds like a new profile is being created after updates. You can check the list at Help > Troubleshooting Information > about:profiles.

Make sure that every update is installed into the same program directory.