firefox gives ERROR Code:SEC_ERROR_KEYGEN_FAIL when I attempt to connect to any website
When I updated Firefox on my other desktop, I got the above mentioned error every time I connect to a website rendering Firefox useless
All Replies (2)
Provide screenshots of what happens when you try google.com What security software are you running? What version of Win10? If Pro, can you fire up Windows Sandbox and see if you have the same issues in the VM? https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/ Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104
Try to rename the cert9.db file (cert9OLD.db) and remove a possible previously used cert8.db file in the Firefox profile folder with Firefox closed to remove intermediate certificates and exceptions that Firefox has cached.
If this has helped to solve the problem then you can remove the renamed cert9OLD.db file. Otherwise you can undo the rename and restore cert9.db.
You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).
- Help -> More Troubleshooting Information -> Profile Folder/Directory:
Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder - https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.