We are getting numerous reports from our users that ESR 31.2 is crashing on launch, safe mode does not work either. Here is a crash report:
AdapterDeviceID: 0x0102
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We are getting numerous reports from our users that ESR 31.2 is crashing on launch, safe mode does not work either. Here is a crash report:
AdapterDeviceID: 0x0102
AdapterVendorID: 0x8086
AvailablePageFile: 13372104704
AvailablePhysicalMemory: 5128089600
AvailableVirtualMemory: 4100419584
BIOS_Manufacturer: Dell Inc.
BlockedDllList:
BreakpadReserveAddress: 86179840
BreakpadReserveSize: 41943040
BuildID: 20141011074935
CrashTime: 1413466625
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1413460028
IsGarbageCollecting: 1
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 047e1028, AdapterDriverVersion: 8.15.10.2418
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: esr
SecondsSinceLastCrash: 86
StartupTime: 1413466624
SystemMemoryUsePercentage: 39
Throttleable: 1
TotalPageFile: 16928415744
TotalPhysicalMemory: 8465170432
TotalVirtualMemory: 4294836224
URL:
Vendor: Mozilla
Version: 31.2.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
