Firefox Support Forum

My profile is not able to recover saved password. Logins.json file copied in the new profile but password not visible. In the default profile logins.json.corrupt appeared. I am looking for a procedure to recover information in corrupted profile. Can you help?

Subject: Assistance Required - Account Access Issue

Dear [Mozilla Firefox],

I hope this email finds you well. My name is [uxman zidi], and I am writing to seek assistance with my Mozilla account. I have encountered an issue where, upon logging in recently, I noticed that all my passwords, links, and emails have disappeared. There seems to be a discrepancy in the account data.

I have been a regular user of Mozilla, and such an issue has never occurred before. I rely on this account for various purposes, and the missing information is causing inconvenience. I have checked my account settings and security measures, but the problem persists.

Could you please investigate this matter and provide guidance on how to recover my account data? I appreciate your prompt attention to this issue and any assistance you can provide in resolving it.

Thank you for your time and assistance.

Sincerely, [uxman zidi] [removed email and phone# from public support forum]

I used the password manager feature years and go to it probably 5+ times a week. I went to look for a password today and there are only 5 accounts in there. Trying not to panic I went to my computer to see if it was just my iOS device that wasn't showing them all for some reason, but only the same five accounts are in there too. When I first setup my ipad, all the accounts in the password vault sync'd but they all showed empty so I never bothered looking them up on there. I'm wondering if somehow the ipad's failed sync caused all the other passwords to be corrupted and removed from my account somehow. The 5 accounts I do have are all new accounts I've made over the past month, and I've used it a ton since the old ones. Any ideas for how I could get them back?

Hello,

I use the Firefox browser on my phone and laptop, and have Lockwise on my phone where all the passwords are stored. Until yesterday, all these passwords would always appear in my Firefox browser stored passwords. Now, they only show up in Lockwise on my phone and do not show up in the phone or Laptop Firefox browser.

I have followed this guide: https://support.mozilla.org/en-US/kb/end-of-support-firefox-lockwise and am syncing passwords across devices, but this did not solve the problem.

Has anyone else encountered this and know how to fix it?

Thank you.

I recently had to do a fresh install of windows due to suspected hacking on my router and device.

When I have reinstalled firefox and logged in, all of my email account (and all other) passwords have not transferred across as intended. Is there anyway I can recover these? I am now locked out of everything from facebook, to business and personal email, and all of my music production related accounts.

Kind regards

Steve

Bonjour Depuis 2 semaines, mon compte firefox a perdu la majorité de mes identifiants et mots de passe qui étaient sauvegardés. mais pas tous... je ne comprends pas pourquoi. Avez vous une explication? C'est très ennuyeux ! :( Merci pour votre aide.