Hiển thị các câu hỏi được đánh dấu: Xem tất cả các câu hỏi

Lost access to our store account and cannot update our Browser Extension anymore

Hi Mozilla team, I am the product manager a browser extension on your store Our former CTO has lost access to the store a while ago (we no longer find the two-steps aut… (xem thêm)

Hi Mozilla team,

I am the product manager a browser extension on your store

Our former CTO has lost access to the store a while ago (we no longer find the two-steps authentification device and we have lost the backup codes as well), which means that we can no longer update our browser extension because we can no longer login as the admins of that product.

I know that you indicate in your documentation - see screenshot - that you cannot help if we no longer have the backup codes. But I prefer to contact you anyway because the Pouch company is currently blocked and can no longer manage its own product.

Please, would it be possible to get in touch with me and indicate the next steps recommended to us?


Best wishes,

Anthony

Được hỏi bởi anthony.benoit 17 giờ trước

Lần cuối trả lời bởi cor-el 49 phút trước

autotfill for credit card disappeared.

autofill for credit card not longer available. I had it for some time, but within the last week or two, it disappeared, and there is no longer an option under privacy/sec… (xem thêm)

autofill for credit card not longer available. I had it for some time, but within the last week or two, it disappeared, and there is no longer an option under privacy/security settings in the browser.

Được hỏi bởi juniper1pat 16 giờ trước

Lần cuối trả lời bởi cor-el 2 giờ trước

Trash folder

I have over 800 emails in my trash folder. Do they delete automatically every month? If not, how do I empty the folder? Also, when I take a screenshot of something, how d… (xem thêm)

I have over 800 emails in my trash folder. Do they delete automatically every month? If not, how do I empty the folder? Also, when I take a screenshot of something, how do I email the screenshot?

Thank you very much!

Được hỏi bởi Twotutor 13 giờ trước

Lần cuối trả lời bởi Dropa 3 giờ trước

browser keeps crashing

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins.… (xem thêm)

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins. I've sent the reports but I have not see a patch to fix the issues. Please help otherwise I have to go to another browser.

Here are the links to the sites I work online that keep crashing on the Firefox browser: https://acu.empirepro.com/AcumaticaERP/Frames/Login.aspx?ReturnUrl=%2fAcumaticaERP%2f https://outlook.office365.com/mail/inbox https://teams.microsoft.com/_#/conversations/19:175319c1-ef69-4f40-a21d-173c9a0afbad_8a69628f-f70f-4696-ae5e-430740483a19@unq.gbl.spaces?ctx=chat

Thanks, Oscar G.

Được hỏi bởi oscar7 1 tháng trước

Lần cuối trả lời bởi Hogslice 8 giờ trước

all bookmarks and logins are missing

started computer this AM and it appears that all my stored book marks, passwords, and settings have been lost, and, not only in firefox but thunderbird, and my gooogle br… (xem thêm)

started computer this AM and it appears that all my stored book marks, passwords, and settings have been lost, and, not only in firefox but thunderbird, and my gooogle browser as well. Not sure what happened. When I started the computer it said please wait configuring windows. I have tried to use the restoring from backup help but there doesn't appear to be any data there Thank You John

Được hỏi bởi mcnaughtent 14 giờ trước

Lần cuối trả lời bởi cor-el 5 giờ trước

Play buttons don't work

Hello, Lately play buttons haven't been working, it may have started with the latest update. It works on YouTube videos but I can't start a trailer on IMDB or play a son… (xem thêm)

Hello,

Lately play buttons haven't been working, it may have started with the latest update. It works on YouTube videos but I can't start a trailer on IMDB or play a song on Bandcamp, and lots of other sites aren't working. Firefox 111.0 64-bit and Windows 8.1

Được hỏi bởi amb12 8 giờ trước

Lần cuối trả lời bởi cor-el 5 giờ trước

When I save a bookmark the name field is the link rather than the page name

My computer recently did an update and since then every time I save a bookmark it's displayed as the link to the page, which is not especially useful for me. Before it us… (xem thêm)

My computer recently did an update and since then every time I save a bookmark it's displayed as the link to the page, which is not especially useful for me. Before it usually displayed as the page name. I typically save bookmarks by highlighting the link in the search field and dragging it to where I want it, as I have so many bookmarks that simply saving it is far too inconvenient. Is there a way I can change it so that when I save it my usual way it will show as the page name rather than the link? I tried going into troubleshoot mode and the issue still happened, so I'm fairly certain the problem isn't any of my extensions.

Được hỏi bởi kilianrmurphy 2 ngày trước

Lần cuối trả lời bởi cor-el 5 giờ trước

Jibberish

I'm having trouble with reading basic copy on Firefox. I've attached a set of screen grabs, one from Firefox, one from Chrome. You can see that the written copy on the Fi… (xem thêm)

I'm having trouble with reading basic copy on Firefox. I've attached a set of screen grabs, one from Firefox, one from Chrome. You can see that the written copy on the Firefox version shows as jibberish. Chrome works fine. What is the Problem. I can find nothing on this. THANK YOU!

Được hỏi bởi between2tides 10 giờ trước

Lần cuối trả lời bởi cor-el 5 giờ trước

I can't paste text into my emails anymore. I contacted microsoft. We ran tests and it's not them. please help

I can't paste text into my emails anymore. When I try the menu only says "Emoji." "Copy" & "cut" are grayed out. I contacted microsoft. We ran tests and it's not … (xem thêm)

I can't paste text into my emails anymore. When I try the menu only says "Emoji." "Copy" & "cut" are grayed out.

I contacted microsoft. We ran tests and it's not them-pasting is no problem on Chrome & Edge. I want to keep using Firefox but I need to be able to paste text into emails! please help.

Được hỏi bởi LynneaB 11 giờ trước

Lần cuối trả lời bởi cor-el 5 giờ trước

places.sqlite always corrupting when opening Firefox

Prior to today, occasionally I would need to restore from a Time Machine backup the files "places.sqlite", "places.sqlite-shm", and "places.sqlite-wal" into my default pr… (xem thêm)

Prior to today, occasionally I would need to restore from a Time Machine backup the files "places.sqlite", "places.sqlite-shm", and "places.sqlite-wal" into my default profile, because I would lose my bookmarks & history.

However, beginning this morning, that procedure did not work. Every time I open up Firefox, the "places.sqlite" file would corrupt immediately and no attempt at restoring (from any backup date/time) would fix the issue.

I am running Mac OS 11.7.2 (Big Sur) and Firefox 111.0.

This is VERY frustrating, because I rely heavily on my bookmarks and passwords.

PLEASE HELP!!!!!!

Được hỏi bởi rscott1 5 ngày trước

Lần cuối trả lời bởi cor-el 6 giờ trước

Unable to log into PNC.com website

As of last week, I have been unable to log into the PNC.com website (exact URL: https://www.pnc.com/en/personal-banking.html) I am not sure exactly what the problem is … (xem thêm)

As of last week, I have been unable to log into the PNC.com website (exact URL: https://www.pnc.com/en/personal-banking.html)

I am not sure exactly what the problem is but I have no trouble logging in if I use Microsoft EDGE. My belief is that the problem is specific to the FIREFOX browser.

Laptop System: OS: Windows 10 pro (64 bit) OS Version: - 22H2 OS Build - 19045.2728

Firefox version - 111.0 (64-bit)

1st scenario - Go to URL - https://www.pnc.com/en/personal-banking.html

  • attempt to sign in with appropriate username and Password
  • receive error message on screen
    1. It looks like you're experiencing problems logging in.
    2. You can try to fix this a few different ways.
    3. Log in through the PNC Mobile app
    4. Use a different browser or device
    5. Enable popups on your browser
    6. Don't use a VPN when you visit PNC websites
    7. Type in your User ID and password
    8. Clear your browser's cache or cookies
    9. If you still have trouble after taking these steps, please call the Customer Care center at 1-800-762-2035, and give this error code: CODE 18 - 104.231.43.48.
  • I have attempted to clear my cache but it does not seem to have any affect on being able to log in.

Cache cleared by Clicking Tools>Settings > Privacy & Security > History > placed check mark in all boxes (Browsing & Download history, Active Logins, Form & Search history, Cookies, Cache) Data (Offline webite data)

If I then use the troubleshooting mode of Firefox, I am successful in being able to log on but only for this instance. To access Troubleshooting mode HELP > troubleshoot mode > I then receive a message "Your extensions, themes, and custom settings will be temporarily disabled." Do you wish to proceed? yes or no.

I have attempted to go into my setting on Firefox and "add" PNC as an allowable site

  • Tools > Settings > Privacy & Security > Enhanced tracking protection > Manage exceptions > added https://PNC.com
  • Tools > Settings > Privacy & Security > Cookies and Site data > Manage exceptions > added https://PNC.com
  • Tools > Settings > Privacy & Security > HTTPS-Only Mode > this is set to "Don’t enable HTTPS-Only Mode"

Can anyone offer some advice on what might be occuring and what setting I can change to allow PNC once again to be accessible?

Thanks for any advice or suggestions in advance.

Được hỏi bởi marshallgrads1 9 giờ trước

Lần cuối trả lời bởi cor-el 6 giờ trước

Installed Firefox on a new laptop, signed in, and it populated with information (bookmarks, toolbar, etc.) that is YEARS old.

I installed Firefox on a new laptop this morning. When I signed in, Firefox somehow found a very old, like SEVERAL YEARS old, setting of bookmarks, toolbar settings, pass… (xem thêm)

I installed Firefox on a new laptop this morning. When I signed in, Firefox somehow found a very old, like SEVERAL YEARS old, setting of bookmarks, toolbar settings, passwords, etc. and then synced the new device to that old information. Then when I opened Firefox in my other devices, Firefox automatically synced (with the new laptop, apparently) and replaced all my current saved information with all that old information.

I'm crushed. I'm missing several years' worth of bookmarks and other information I'd saved in my Firefox. Is there a way to reclaim the Firefox information I had on my devices prior to signing in on the new laptop?

Được hỏi bởi Meg 10 giờ trước

Lần cuối trả lời bởi jscher2000 - Support Volunteer 6 giờ trước

Unable to drag image when downloaded to desktop on Mac

Hi, I am unable to drag an image that is downloaded onto my desktop. I am using a Mac with the latest version of the Firefox browser. I see a circle with an slash throug… (xem thêm)

Hi,

I am unable to drag an image that is downloaded onto my desktop. I am using a Mac with the latest version of the Firefox browser. I see a circle with an slash through it when I try dragging an image onto my desktop.

Được hỏi bởi ArtistQ 9 giờ trước

Lần cuối trả lời bởi jscher2000 - Support Volunteer 6 giờ trước