I cannot get on line because it states it is already running. This has happened before and it tells me I should restart computer which works, but this weekend it has not worked and it keeps telling me it is still working. This is not the laptop that I am having trouble with that is why I can ask my question. The one with the problem is Windows XP. Now every time time I go to open the browser it looks like it is starting up and then nothing no matter how long you wait