Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Updated Firefox, add-ons lost

  • 2 відповіді
  • 0 мають цю проблему
  • 94 перегляди
  • Остання відповідь від pmartens

pmartens
pmartens

Hello,

Today I updated to Firefox 143.0.3. When done (most of?) my add-ons were gone, in particular all my add blockers, facebook container, etc. Also, my search engine defaulted to Google (yikes!)from Duck Duck etc. I am very specific about trying to block all ads, trackers, etc and avoiding all Google products. Other things stayed the same like cookies preferences.

Is this done by design? Is there a file somewhere that still has all my add-on info, that I can restore.

I really would give up on browsing if I am forced to see ads all the time.

Thank you! Petrus Martens

Hello, Today I updated to Firefox 143.0.3. When done (most of?) my add-ons were gone, in particular all my add blockers, facebook container, etc. Also, my search engine defaulted to Google (yikes!)from Duck Duck etc. I am very specific about trying to block all ads, trackers, etc and avoiding all Google products. Other things stayed the same like cookies preferences. Is this done by design? Is there a file somewhere that still has all my add-on info, that I can restore. I really would give up on browsing if I am forced to see ads all the time. Thank you! Petrus Martens

Обране рішення

Hi Petrus, it sounds like Firefox may have run a Refresh/Reset/Tune-up. Does the scenario in the following article look familiar -- and do you have an Old Firefox Data folder on your desktop?

Refresh Firefox - reset add-ons and settings

I have steps for Windows users to restore the profile by copying the folder inside Old Firefox Data to the relevant location in the Firefox Profiles folder. I think it would be similar on Mac, but I'm not sure anyone has confirmed that yet. See:

https://support.mozilla.org/en-US/questions/1474421#answer-1687884

Читати цю відповідь у контексті 👍 0

Усі відповіді (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor

Вибране рішення

Hi Petrus, it sounds like Firefox may have run a Refresh/Reset/Tune-up. Does the scenario in the following article look familiar -- and do you have an Old Firefox Data folder on your desktop?

Refresh Firefox - reset add-ons and settings

I have steps for Windows users to restore the profile by copying the folder inside Old Firefox Data to the relevant location in the Firefox Profiles folder. I think it would be similar on Mac, but I'm not sure anyone has confirmed that yet. See:

https://support.mozilla.org/en-US/questions/1474421#answer-1687884

pmartens
pmartens Власник питання

Hello jscher,

Yes, your advice was very helpful. First I tried moving files around but that ended up in a mess. Everything was backed up, so no problem.

Then I again entered about:profiles and the window that showed on my Mac was totally self-explanatory, see attached, including the helpful "Show in Finder" buttons. I moved the profile from "Old FireFox" to the Profile folder, and set it as default.

Thank you!!

Запитати

Щоб відповідати на повідомлення, ви повинні ввійти у свій обліковий запис. Поставте нове питання, якщо ви ще не маєте облікового запису.