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Cannot change my email address

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jscher2000 -... replied
David Durand
David Durand

I cannot change my email address to my new email address.

When I try to follow the primary email change procedure, after entering my new address, I receive a message: "that account already exists."

My new email address is: [edited] @gmail.com My old email address is [edited] @aol.com

I no longer have access to my old email address [edited] @aol.com which changed years ago.

I have never had any identity confusion with my current gmail address, [edited] @gmail.com

This situation may have happened from my previous attempts to update my primary email address. Could you send me a verification code to [edited] @gmail.com so that I can resolve this situation?

Thank you.

David Durand cell [edited phone# and email from public community support forum]

I cannot change my email address to my new email address. When I try to follow the primary email change procedure, after entering my new address, I receive a message: "that account already exists." My new email address is: [edited] @gmail.com My old email address is [edited] @aol.com I no longer have access to my old email address [edited] @aol.com which changed years ago. I have never had any identity confusion with my current gmail address, [edited] @gmail.com This situation may have happened from my previous attempts to update my primary email address. Could you send me a verification code to [edited] @gmail.com so that I can resolve this situation? Thank you. David Durand cell [edited phone# and email from public community support forum]

Змінено James

Усі відповіді (2)

markwarner22
markwarner22

Unfortunately since you no longer have access to the primary email that created the account that is need to verify the change. This is a user help forum no one has access nor can they send msgs to others users.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

davedurand said
I cannot change my email address to my new email address. When I try to follow the primary email change procedure, after entering my new address, I receive a message: "that account already exists."

Hi David, that is the error when you try to add your Gmail address as a "secondary" address on your Mozilla Account? It sounds as though either you or someone else created a separate Mozilla Account using that address. If you search your Gmail mailbox, can you find any evidence of that?