Firefox crashes
It will not start whatsoever, just auto crashes. It just started today in the morning.
Here are the logs of the error:
AdapterDeviceID: 0x1004
AdapterDriverVersion: 9.18.13.4052
AdapterSubsysID: 07813842
AdapterVendorID: 0x10de
AvailablePageFile: 6787223552
AvailablePhysicalMemory: 6017179648
AvailableVirtualMemory: 3961327616
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 50528256
BreakpadReserveSize: 41943040
BuildID: 20141126041045
CrashTime: 1417935453
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1417934905
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1004, AdapterSubsysID: 07813842, AdapterDriverVersion: 9.18.13.4052
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 21 StartupTime: 1417935453 SystemMemoryUsePercentage: 29 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 9907777536 TotalPhysicalMemory: 8565600256 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 34.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Усі відповіді (5)
Hello pabdiaz, we're sorry to hear that Firefox is crashing. Are you able to start Firefox in Safe mode by holding down the shift key while starting Firefox ?
In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Hello,
Thanks for replying. I was not able to open safe mode the normal way, it seems I can only open the a browser in admin mode. Here are the logs you are looking for I believe:
bp-4d833c34-f210-468a-adb8-396eb2141207 12/7/2014 2:38 AM
bp-9b000412-3c5e-478c-b575-5209e2141207 12/7/2014 2:37 AM
bp-ed8cc24c-06e9-4495-9edf-1eb3e2141207 12/7/2014 12:46 AM
bp-4779ccc7-a45b-414f-b3f5-3e07e2141207 12/7/2014 12:44 AM
bp-a5f76510-cae9-439d-aea8-efbd02141207 12/7/2014 12:43 AM
bp-ed4b15f8-1343-41ba-bb47-2afa42141207 12/7/2014 12:42 AM
bp-cd02421a-6be1-4e73-a5d9-339642141207 12/7/2014 12:40 AM
You can try to disable OMTC and leave hardware acceleration in Firefox enabled.
- about:config page: layers.offmainthreadcomposition.enabled = false
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
Hello,
I tried both of these but it didn't work:
You can try to disable OMTC and leave hardware acceleration in Firefox enabled.
about:config page: layers.offmainthreadcomposition.enabled = false
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
http://kb.mozillazine.org/about:config
You can try to disable hardware acceleration in Firefox.
Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
Should I enable them back on?
I'll wait to see what the first person that responded finds out from the logs.
Hi pabdiaz, cor-el he is maybe the most experienced man in our forum, and definitely with a large difference most experienced than me.
Try the latest link cor-el gave us above ( to Upgrade your graphics drivers to latest) if you do not already done.
thank you