Firefox Community Forum

Hi Mozilla community!

I am having issues deleting old, obsolete auxiliary email address. It prompts me to confirm this with the verification code sent to my email address. However, the prompt does not accept the verification code and times out due to too many attempt after i tried inputting and confirming the code 5-6 times. Before the time out the prompt window does not show any sign of reaction to me inputting and confirming the code.

Does any one faced issue like this before? Do you know workarounds? Would there be a way to add second auxiliary email address or change this one instead of deleting?

Thanks in advance for all suggestions! Best, Rafal

I run normal firefox on linux. Fully up-to-date. Every time I quit the app, it reverts to a version of my profile from a month ago, and loads all the tabs I had open then, and then receives all the tabs that I sent to the device in the interim (~1 month). As I speak, it just caught the 60 or 70 tabs in this window.

I tried changing the name of my profile folder to randomstring.defaultOLD and changed one of the backups to randomstring.default. This didn't change the behavior. I'm still stuck in the loop. I saved my tabs with onetab, because firefox isn't remembering my session anymore. I thought it was something to do with updates, like it only loses its mind upon updates, but that's not true. It thinks it's updating firefox EVERY TIME, because the one time it's loading to 1 month ago it was updating, but I'm 100% sure there are no updates to firefox in my linux. It's just hallucinating.

The articles on restoring from backup are outdated. They say to use an html file. There is no html file. It's just folders for profiles, not html files. HELP!

Hello,

For some inexplicable reason, when I visit any Wikipedia page (as of Thursday 8th October 2026), the pages display with a huge oversized font that also impacts the format and layout of the page in my browser. I have not made any adjustments on my PC to increase font display size. Wikipedia is the ONLY website that displays in this manner.

I am running Firefox 115.42.0esr (64-bit), which appears to indicate Firefox is up-to-date on my Windows 8.1 desktop PC. Please note that I am still running Windows 8.1 on this device out of choice.

I reported the fault initially to Wikipedia itself, and the response is that any fault is at my end. I have visited the same Wikipedia pages via Chrome Version 109.0.5414.168 (Official Build) (64-bit) and the pages display normally.

I have attached a sample screenshot to illustrate.

Any ideas how I can resolve this issue please?

Many thanks - Dean

It is extraordinary that Firefox staff have become comfortable with their browser working, possibly, on some machines and not at all on others; and you got Firefox working again and then the latest update brought Firefox back to not working at all. Firefox updating is being done with unbelievable incompetence. It has been months and months since Firefox has worked properly on this Windows 10 computer; and in the past three or four months, Firefox has not worked at all most of the time. Over that same period of time, Microsoft Edge has been working ALL the time. You are going about updating all wrong! I really regret downloading this latest update! You have grown unconscionably comfortable with Firefox being a total DUD!

Hello, I installed the Firefox 158.8 update on my iMac (macOS Sequoia 15.8.1) today. All websites are working as usual, except for Amazon Prime Video; it loads once and then freezes. I can't perform any actions on the page—everything remains unresponsive. I can't enter a different URL in the address bar or reload the page, either. The only thing I can do is close the page. I’ve cleared the cache and disabled ad blockers, but nothing changes. Strangely, this doesn't happen with Firefox on my MacBook. What could the problem be?

regards Burkhard

I have been using Firefox on my Mac computer at home and on my Windows computer at the office. Firefox started launching automatically when I booted up my office computer. This only began quite recently (since last update?). When I went to undo that setting, the browser prompted me to sign in, which had never occurred before to my recollection.

Today when I logged on to my home computer and launched Firefox, all my bookmarks had been changed to my work bookmarks.

Can my home bookmarks be retrieved?

I want to use your built in VPN. Every time while I follow instructions the process becomes circular. ie., when asked to click on VPN icon the same dropdown menu appears to activate by clicking on VPN button

Hi Guys,

 My password for MasterCard never reloads anymore.  I've followed all your recommendations and turned on "ASK FOR LOGIN" but nothing works.  
 It use to work before MasterCard changed the website to Citi Bank.
   Whenever I typed in the first letter of my username it would fill in the address automatically....
but now I have to type in the whole address every time ........

I've called MasterCard and they said call you ???

Thanks for your help, Peter Carbone

I have a lot of bookmarks and am always adding new ones. Suddenly, a couple of weeks ago (Oct 2026), when I go to bookmark a new page, the star goes from clear to filled-in dull grey, not bright blue as it always used to. In the same way, when I go to a previously bookmarked page (and I've checked this on about 30-40 sites, so it's not a specific site), the little star is dull grey, not blue. I can't make any new blue stars and I can't turn any old ones blue again. They are all dull grey and I find them hard to distinguish. Was this part of the recent Firefox 'new look', and if so, can anyone help me get my blue stars back? I'm using desktop (not phone).