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firefox keeps deleting my bookmarks, third time this year why?

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i dont have many detailes.. its just the third time this year that when i wake up and pick up my phone firefox has deleted my bookmarks. and another thing is that there seems to appear really old websites in the history section, we are talking maybe 6 months or even older.. but none of the newer ones !!??

i dont have many detailes.. its just the third time this year that when i wake up and pick up my phone firefox has deleted my bookmarks. and another thing is that there seems to appear really old websites in the history section, we are talking maybe 6 months or even older.. but none of the newer ones !!??

All Replies (2)

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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. The Firefox cache temporarily stores images, scripts, and other parts of websites while you are browsing.
Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies, do the following:

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.


Did this help you with your problems? Please let us know!

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well.. no sorry! i see myself as not at newbie in all this ;) i regularly clean my browser and run virus and malware searches.. this is a complete kind of reboot of firefox exept it finds really old histore and deletes my bookmarks, all of them. and i have to start all over finding alle the pages ones more