I recently updated Firefox, and since then whenever I try to open Firefox I get a Mozilla Crash Report, and Firefox never opens. I have uninstalled/re-installed, and no luck.
The long and short of it all is basically in my question, but if you have any specific questions I can answer for more help, please contact me at knettle17@yahoo.com
The long and short of it all is basically in my question, but if you have any specific questions I can answer for more help, please contact me at knettle17@yahoo.com
All Replies (2)
Use a clean uninstall tool like Revo Uninstaller to remove the program. After the program is removed go into your programs folder and delete the Mozilla software folder. The last step is to open up regedit, find HKEY...SOFTWARE tab and delete the Mozilla string. After you've done all of those things reinstall Firefox and you should be good to go.
I followed the instructions given in response to my question, and am still getting the same result :-(