How can I retrieve archived e-mails from a previous version of Thunderbird after the newest version wiped out my previous identity?
The newest version of Thunderbird wiped out the stored files from the previous version by making me create a new identity. I have tried several times to use "import" to retrieve backed up data from the old version, but without success, even after I re-installed an earlier version of Thunderbird. Each time I use the "import" feature I get a message that it failed unexpectedly. I need these old e-mails because they contain receipts for charitable donations that I need because my tax returns are being audited. What can I do?
All Replies (1)
Reinstalling Thunderbird is not likely to help with things like this because all preferences and account information are stored in your Profile, which a reinstall will not touch.
What version of Thunderbird? What is your operating system? Do you, indeed, have a complete valid copy of your Profile?
Once we know what there is to work with there are actions you can take.
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