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Manual server settings required for Thunderbird email setup

  • 1 reply
  • 1 has this problem
  • 115 views
  • Last reply by david
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Genadi
Genadi

"Dear Support Team, I am trying to configure my email account (gennadij.tolkachev@digitranslab.com) in Mozilla Thunderbird, but I am encountering an issue. The automatic configuration fails with the message: "Thunderbird failed to find the settings for your email account." When I proceed to the manual setup screen, the Incoming Server field is pre-filled with ".digitranslab.com" (including the leading dot). The application rejects this, stating that the server name is empty or invalid (it says: "Server name is empty or incorrect. Only letters, numbers, - and . are allowed"). Could you please provide me with the correct manual server settings for our mail server? Specifically: Incoming Server (IMAP): Server hostname Port Connection security (SSL/TLS, STARTTLS, or None) Authentication method Outgoing Server (SMTP): Server hostname Port Connection security Authentication method Thank you for your assistance. Best regards, Gennadij Tolkachev"

"Dear Support Team, I am trying to configure my email account (gennadij.tolkachev@digitranslab.com) in Mozilla Thunderbird, but I am encountering an issue. The automatic configuration fails with the message: "Thunderbird failed to find the settings for your email account." When I proceed to the manual setup screen, the Incoming Server field is pre-filled with ".digitranslab.com" (including the leading dot). The application rejects this, stating that the server name is empty or invalid (it says: "Server name is empty or incorrect. Only letters, numbers, - and . are allowed"). Could you please provide me with the correct manual server settings for our mail server? Specifically: Incoming Server (IMAP): Server hostname Port Connection security (SSL/TLS, STARTTLS, or None) Authentication method Outgoing Server (SMTP): Server hostname Port Connection security Authentication method Thank you for your assistance. Best regards, Gennadij Tolkachev"
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david
david
  • Top 10 Contributor

Thunderbird provides this information as a courtesy, but cannot know of every possible setup. I encourage you to check with your email provider for the specific settings for the account.

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