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When I click on any message, another message appears

  • 1 reply
  • 0 have this problem
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  • Last reply by Toad-Hall

diegodad
diegodad
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When I click on any message, another (unrelated) message appears in the lower pane. The message that appears is always the same message; it is from hello@genomelink.io. The correct subject and sender appear OK in the upper pane; it's just the full message in the lower pane that is weird. This happens with most messages, but a few do appear correctly.

When I click on any message, another (unrelated) message appears in the lower pane. The message that appears is always the same message; it is from hello@genomelink.io. The correct subject and sender appear OK in the upper pane; it's just the full message in the lower pane that is weird. This happens with most messages, but a few do appear correctly.

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Sounds like the index files is out of synch with your actual data storage file. Try:

  • Right click on folder and select 'Properties'
  • Click on 'Repair Folder'
  • Click on 'OK'

Please note: One of the main reasons for index to get out of synch with mbox file is due to Anti-Virus type products which may scan files and attempt to fix. Another reason maybe a lack of maintenance eg: compacting of folders.