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My passwords have disappeared

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  • 1 has this problem
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  • Last reply by TechHorse

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My passwords have all disappeared! Any hints on how to get them back?

My passwords have all disappeared! Any hints on how to get them back?

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Have you tried restoring the logins-backup.json file that's within your Firefox profile? i.e. using it to replace the logins.json file that's within the same folder?

(ensuring that Firefox isn't running at the time, and backing up both files first)