Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can’t sign on to my desktop computer. My phone will sign in

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

On my desktop HP computer, clicking on the Mozilla icon does nothing. I can retrieve my email through Microsoft mail, but that is it. I don’t know if this is a security issue or not, but I have no contact with Yahoo/AT&T at all. How to straighten this out?

On my desktop HP computer, clicking on the Mozilla icon does nothing. I can retrieve my email through Microsoft mail, but that is it. I don’t know if this is a security issue or not, but I have no contact with Yahoo/AT&T at all. How to straighten this out?

All Replies (1)

more options

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia