Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird signature image error

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by Matt

adrmark
adrmark

Hi there,

This was not an issue for past 5+ years on Thunderbird, yet out of the blue, since last Thursday, every time I want to send out an email (signature block contains image which is pulling from our online storage file of: http://www.agencydr.com/storage/AgencyACCAllianceBanner.jpeg), the following error message appears:

"There was a problem including the file AgencyACCAllianceBanner.jpeg in the message. Would you like to continue sending the message without this file?"

Here's the HTML code for my signature file: 

 
       Mark Fotohabadi, Principal

       Agency for Dispute Resolution (ADR)

       9595 Wilshire Blvd, Suite 210, Beverly Hills, CA 90212

    800.616.1202 toll free / fax (ext
       701)

       424.332.0840 direct

       www.AgencyDR.com

     

   <a href="http://www.acc.com/alliance">Agency for Dispute Resolution is the exclusive ADR partner for ACC members</a>


Would appreciate your help in troubleshooting this for us.

Thanks much,

Mark

Hi there, This was not an issue for past 5+ years on Thunderbird, yet out of the blue, since last Thursday, every time I want to send out an email (signature block contains image which is pulling from our online storage file of: http://www.agencydr.com/storage/AgencyACCAllianceBanner.jpeg), the following error message appears: "There was a problem including the file AgencyACCAllianceBanner.jpeg in the message. Would you like to continue sending the message without this file?" Here's the HTML code for my signature file: <div class="moz-signature"> <font face="Arial"><font color="#000066"> Mark Fotohabadi, Principal<br> <b>Agency for Dispute Resolution (ADR)</b><br> 9595 Wilshire Blvd, Suite 210, Beverly Hills, CA 90212</font></font><br> <font face="Arial"><font color="#000066"> 800.616.1202 toll free / fax (ext 701)<br> <b>424.332.0840 direct</b><br> www.AgencyDR.com<br> </font></font><br> <a href="http://www.acc.com/alliance"><img alt="Agency for Dispute Resolution is the exclusive ADR partner for ACC members" title="http://www.acc.com/alliance" src="http://www.agencydr.com/storage/AgencyACCAllianceBanner.jpeg" border="0" height="80" width="650"></a><br> </b><br> </div> Would appreciate your help in troubleshooting this for us. Thanks much, Mark

All Replies (3)

Matt
Matt
  • Top 25 Contributor

does this image UYRL have the trailing ) that causes it not to work in this forum?

adrmark
adrmark Question owner

Not sure I understand the question. No ) that I can see. What do you think is causing the image error on my email?

Matt
Matt
  • Top 25 Contributor

Just as ca guess I would think it is your anti virus, as nothing has changed, I suspect it has had an update that is causing slow response to the download being available for inclusion in the email. Send me the HTML source in an email and I will have a look and see if I can make it work. You would have the email address as it is displayed in the same profile as the private message you sent me.