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Any/all web sites will not refresh, the circling icon circles, but Firefox is not hung or crashed

tomconff
tomconff
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Firefox is open, multiple tabs. Any tab i press "refresh" in, the circling icon in the tab circles...forever. I can open a new tab, and any site i try to visit there also just circles forever. I can click on a favorite or type into the address bar, so the app itself is not completely hung. But, there is no ability to visit any internet web site.

You might think the internet is hung on my PC, but not so. The very same sites with this behavior in Firefox can be visited at that same moment, using Chrome or IE.

Any comments or suggestions? I would prefer to use Firefox over either Chrome or IE. But with this happening fairly frequently, i do not want to constantly have to restart Firefox. It is getting into this state maybe something like once a day or so (with continuous ongoing use during the day). It seems to be a little more common after the laptop comes out of hibernate, but that is not the only time it happens, it also happens randomly at some sudden moment.

Thanks!

Firefox is open, multiple tabs. Any tab i press "refresh" in, the circling icon in the tab circles...forever. I can open a new tab, and any site i try to visit there also just circles forever. I can click on a favorite or type into the address bar, so the app itself is not completely hung. But, there is no ability to visit any internet web site. You might think the internet is hung on my PC, but not so. The very same sites with this behavior in Firefox can be visited at that same moment, using Chrome or IE. Any comments or suggestions? I would prefer to use Firefox over either Chrome or IE. But with this happening fairly frequently, i do not want to constantly have to restart Firefox. It is getting into this state maybe something like once a day or so (with continuous ongoing use during the day). It seems to be a little more common after the laptop comes out of hibernate, but that is not the only time it happens, it also happens randomly at some sudden moment. Thanks!

All Replies (2)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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If the above suggestions are not helpful, here are two similar reports with various other suggestions: