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Cannot get new emails. My address field shows a padlock. Why?

  • 1 reply
  • 1 has this problem
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  • Last reply by Zenos

Sparney
Sparney
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New emails are not being received. When I click on "get new messages for..", my address shows a padlock on it.

New emails are not being received. When I click on "get new messages for..", my address shows a padlock on it.

All Replies (1)

Zenos
Zenos
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The padlock simply means an account that uses a secure connection, which is the norm with googlemail, outlook.com, yahoo and so on.

Has it ever worked? When did it stop working?

I suggest you go to Help, select Troubleshooting Information, clear the checkbox labelled "include account names", click on "copy text to clipboard" and paste into your reply here.