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If you are experiencing difficulty downloading or viewing images in Firefox, follow the troubleshooting instructions in this article.

If you are experiencing difficulty downloading or viewing images in Firefox, follow the troubleshooting instructions below. This article applies to still images, such as PNG, GIF, and JPG, as well as animated file formats such as animated GIF. For problems with video, see the [[Fix common audio and video issues]] article instead. [[Template:MixedContent]] __TOC__ = Clear cookies and cache = Sometimes problems loading websites can be fixed by clearing the cookies and cache. [[T:clearCookiesCache]] = Check image permissions for a specific website= Firefox allows you to prevent images from loading for certain websites to make pages load faster. If you are having trouble viewing images for a specific website, check image permissions for the website: {for win,linux} # Click the padlock [[Image:Fx89Padlock]] to the left of the web page's address. # Click the right arrow in the [[Site Information panel|Site Information]] drop-down panel. #;[[Image:Fx89SiteInfoPanel]] # Click the {button More Information} button in the next prompt. The [[Firefox Page Info window|Page Info window]] will open. # Select the {menu Permissions} panel. # Make sure '''Allow''' is selected next to '''Load Images'''. # Close the Page Info window. {/for} {for mac} # In the Menu bar, click {menu Tools} and choose {menu Page Info}. The [[Firefox Page Info window|Page Info window]] will open. # Select the {menu Permissions} panel. # Make sure '''Allow''' is selected next to '''Load Images'''. # Close the Page Info window. {/for} = Security software = Some Internet security software (including antivirus and anti-spyware programs, firewalls, privacy programs, and others) may identify and block certain images as web bugs or may prevent images from animating. Check the settings for your Internet security program to make sure it allows images to load. = Extensions = Extensions are add-ons that add or modify Firefox features. See the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article for instructions on how to disable or uninstall extensions that may cause images not to load in Firefox. = Images load but look wrong = If images on websites load, but don't look right or don't look the way they do in other browsers: * If you are using any sort of web accelerator software, disable it and see if images load properly. For more information, see the documentation that came with the software. * If the image area shows text or some form of gibberish, see the MozillaZine Knowledge Base article [http://kb.mozillazine.org/Page_displays_as_gibberish Page displays as gibberish]. = Other reasons why images may not load = * The site that displays the images may be down or experiencing difficulties. To verify, try loading the site from a different computer or browser. * Some pathnames to images contain backslashes (e.g. {filepath example<!-- -->.com\MyImage.jpg}). In browsers other than Internet Explorer, these pathnames do not load. If you see that the image's URL contains a backslash, contact the site's webmaster about the issue. <!--## The [https://addons.mozilla.org/firefox/addon/426 Slashy] extension provides a workaround for this problem.--> * You may have modified one of your Firefox preference settings which is causing images not to show. You can either [[Reset Firefox preferences to troubleshoot and fix problems|reset all preferences]] or else try the following: # [[T:aboutconfig]] # Find {pref browser.display.document_color_use} in the list of preferences. Its value should be set to {pref 0} by default. # Click ''Reset'' [[Image:Fx71aboutconfig-ResetButton]] if its value is other than {pref 0}. = Images still do not load correctly = If you have tried all of the solutions in this article and images or animations still don't load correctly then try these solutions: * Try [[Refresh Firefox - reset add-ons and settings|refreshing Firefox]]. * [[Profile Manager - Create, remove or switch Firefox profiles|Use the Profile Manager to create a new Firefox profile]]. * Follow the other steps in the [[Troubleshoot and diagnose Firefox problems]] article. <!-- MZ credit --> <br/> <br/> '''''Based on information from [http://kb.mozillazine.org/Images_or_animations_do_not_load Images or animations do not load (mozillaZine KB)]'''''