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facebook.com www.facebook.com fb troubleshooting issues

This article describes how to troubleshoot problems, like those with games or chat, that you might encounter while using Facebook in Firefox.

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox. {note}'''Note:''' If you share your computer with other people and '''don't want them to log in to your Facebook account''', read [[How do I share Firefox between people on a computer?]]{/note} __TOC__ = Cannot load games = <!-- http://zynga.custhelp.com/app/answers/detail/a_id/923/session/L3NpZC9fVmotSFotag%3D%3D --> In order to load games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the [[Flash Plugin - Keep it up to date and troubleshoot problems|Flash plugin]] to allow saving information on your computer. #[[T:contextmenu]] on any Flash content and select {menu Global Settings…}. The Flash Player Settings Manager window will open. # Select the {menu Storage} tab. # Click {button Local storage settings by site}. The Local Storage Settings by Site window will open. # Select '''www.facebook.com''' in the list and below '''When the selected site wants to use local storage:''', select an entry different from '''Block'''. # Click {button Close}. # Dismiss the Flash Player Settings Manager window. = Cannot connect to Facebook = If you cannot connect to the Facebook website at all in Firefox: *Check to see if you can connect in another browser such as {for win}Internet Explorer{for win10} or Edge{/for}{/for}{for mac}Safari{/for}{for linux}Epiphany{/for}. ** If you can connect in another browser, but not in Firefox: **# Follow the troubleshooting steps below, starting with the [[#w_clear-cookies-and-cache|Clear cookies and cache]] section. **# Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to allow Firefox. For instructions on configuring specific firewall programs, see [[Configure firewalls so that Firefox can access the Internet]]. * If you cannot connect in any browser, the Facebook site may be down. = Other Facebook problems = You can visit the [http://www.facebook.com/help Facebook Help Center] or the [https://www.facebook.com/help/community Facebook Help Community] to see if your issue is a known Facebook website problem. If you can't find a solution, follow the troubleshooting steps below. == Clear cookies and cache == Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues. [[T:clearCookiesCache]] == Check cookie settings == If you receive an error message that mentions [[Cookies - Information that websites store on your computer|cookies]] after clearing your cookies and cache: {for not fx60} # [[T:optionspreferences]] # Select the {for not fx56}{menu Privacy}{/for}{for fx56}{menu Privacy & Security}{/for} panel. # In the '''History''' section, set '''Firefox will''' to {menu Use custom settings for history}. #;{for not fx56}[[Image:PrivacyCookies]]{/for}{for =fx56}[[Image:Fx56CustomHistory-cookies]]{/for}{for fx57}[[Image:Fx57CustomHistory]]{/for} # Make sure {for not fx56}'''Accept cookies from sites'''{/for}{for fx56}'''Accept cookies from websites'''{/for} is check marked. # Make sure '''Accept third-party cookies''' is set to {menu Always} or {menu From Visited}. # Click {button Exceptions…}. # Make sure '''facebook.com''' is not listed. #* If it is listed, click on its entry, then click {for not fx56}{button Remove Site}{/for}{for fx56}{button Remove Website}{/for}. {/for} {for fx60} # [[T:optionspreferences]] # Select the {menu Privacy & Security} panel and go to the '''Cookies and Site Data''' section. #;[[Image:Fx60Settings-CookiesAndSiteData]] #Make sure '''Accept cookies and site data from websites (recommended)''' is selected. # Make sure '''Accept third-party cookies and site data''' is set to {menu Always} or {menu From Visited}. # Click {button Exceptions…}. # Make sure '''facebook.com''' is not listed. #* If it is listed, click on its entry, then click {button Remove Website}. {/for} == Check if JavaScript is being blocked== You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript. == Check extensions, themes, and plugins == If the steps above did not fix your problem with Facebook: # Determine whether an extension or theme is causing your problem. See [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] for instructions. # Determine whether a plugin is causing your problem. See [[Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems]] for instructions. == Check for malware == Certain types of malicious software can cause problems with connecting to Facebook. See [[Troubleshoot Firefox issues caused by malware]] for instructions on troubleshooting malware problems with Firefox. = Changes to Facebook = Facebook is known to make changes to their system regularly. Check [http://developers.facebook.com/blog Facebook Developer Blog] for changes that have recently been made.