Thunderbird Community Forum

About 2 months ago, I had a very useful exchange with Lin regarding backing up my Thunderbird data; I wanted to look at the exchange again, since I apparently failed to save it externally; Is there a way to access that exchange?

My SENT messages are missing from my SENT box, which is greyed out. What do I do. Can I get my "sent" messages back?

Thank you

Larry [redacted email]

Been using Thunderbird for a number of years but recently the SSD on my laptop became corrupted and I had to buy a new one and install TB and restore my profiles from a backup.

I have two accounts and switch between them with Profile Manager.

The new laptop is an ASUS Vivobook with Win 11 Home and although TB runs ok the first time, if I close the current session and try to open the other account, nothing happens when I click on TB icon on the taskbar. IF I wait for around 5 minutes then it will run

Checked in Task Manager and cant see any instances of TB running, so any thoughts on what's wrong. Does not matter which order I open the accounts.

I was attempting to use Thunderbird Restore Tool to merge multiple Thunderbird profiles. Before I started, I copied the existing Thunderbird profile to a safe location where it has remained undisturbed. The Thunderbird Restore Tool did not produce the desired results, but that is a story for another day. I tried copying the saved profile back to C:\User\Tom Hayden\AppData\Roaming\Thunderbird\Profiles. I then started Thunderbird. It returned something very close to "Your profile file is inaccessible or corrupted". After some research, I edited the profiles.ini to point to the old profile file. Thunderbird would not start. I tried multiple iterations of thunderbird - p to run the profile manager. I was, eventually, able to get thunderbird to start and read the most recent e-mails from the server. However, it would not load any of the old e-mails from the old profile. I went to the profile thunderbird is currently using. Under ...\thunderbird\profile\pd785tbj.Default_User\Mail I found Local Folders-1 and pop3.airmail.net. Under pop3.airmail.net I can see the directory structure I used for my old e-mail. Everything appears to be present and in place. No matter what I do, Thunderbird will not read/load those e-mails. There is also an ImapMail directory with mail.airmail.net. Under it is a directory structure that appears to be what is actually showing up in Thunderbird. How do I restore/reload/recover/whatever the old e-mails in pop3.airmail.net? Please make your answer as explicit as possible.

Hi I tried to google this but as you can guess that was a exercise in futility.

So I installed thunderbird via flatpac as suggested by the main website

I went to account add a account entered my email and password.

Clicked continue twice setup filled in the info and got a error saying

Authentication error.

Unable to log in at server. Probably wrong configuration, username or password.

now i know both are correct as i logged in vai firefox and checked both excepted.

pic below best i can do dam thing wont let me set window size so it got cropped hopefully gives info needed

so I tried to google the settings of incoming and outgoing 4 out of 5 pages i found where set as the pc has set it.

at a loss now guys no clue what to do any help would be appreciated.

ty in advance.

I'm getting "Thunderbird can't connect to the server" message, so I can't download messages. However, a message or two will finally download 1-2 hours later.

Same problem on 2 laptops, both running Windows 11. But I know my emails are coming in as I can view them via Spectrum webmail. So the problem isn't the Spectrum servers.

I've logged out and back into Thunderbird, and have re-booted my laptops. No luck. What to do?

Also, is there a place to report problems directly to Thunderbird?

Thanks for any help.

I tried the Toolbar fixes in this forum and got the menu to show up, thank you. (Any menu in Compose mode had disappeared. Actually, both Firefox and Thunderbird icons on desktop and Taskbar had disappeared as well, and I had to reinstate shortcuts. This may or may not be pertinent.)

But when I try to add "Send" to the menu, using customize, the "Send" icon is nowhere to be found as an option, so I cannot add it to the Toolbar in Composition mode. "Send" is grayed out in all bold textmenus. If I use Ctrl-Enter, message does get sent. Using Windows 10, still. Perhaps this is an upgrade issue?

Hello. I have been unable to send email from one of several POP accounts on Thunderbird (v 115.18.0). I believe this occurred after Network Solutions changed the SMTP server for that email account. I am able to send email from my Gmail IMAP account setup on the same Thunderbird program on my PC. I have tried all the port and authentication settings for SLS/TLS and STARTTLS, changed/updated passwords, etc. I do not get any error messages, just never receive the test email I send to my other accounts. I updated the SMTP server on my iPhone mail app to the new NetSol SMTP and it works on that platform. I just cannot get it to work on Thunderbird on my PC. NetSol support said to delete account and start over which is not possible as it is my business email account. Also, the inbox is too large to back-up to an external drive. Any suggestions? Thanks in advance. John

I always train the junk filter by marking mails that are erroneously sent to the spam folder as "Not Junk". They are transferred back to the Inbox as one would expect, but after a few minutes some (not all, but most) are again moved from the Inbox to the Spam folder. This happens repeatedly every time I mark these legitimate mails from addresses that should not arouse suspicion anyway, such as theguardian.com (an address that is in my address book, so should be whitelisted anyway) or Arri.com, just to name two current examples. Why is Thunderbird overriding my "Not Junk" flag? How can I train the junk filter if Thunderbird ignores this? Is there something in the Settings I'm missing?

I use a number of add-ons to help me out. Unfortunately, the following add-ons aren't working right now: Quicktext, Send Later, TbSync (where and how do I integrate it into Thunderbird?). When sending an email, I have to go through “File” > “Send”—there’s no button for it. The VBA call to send a generated email truncates the string, so the attachment isn’t included.

I’m sure some add-ons will be updated. But this is hitting me hard right now.

My recollection is that prior to a recent automatic update to Thunderbird 140.12.1esr (64-bit) when I had a message composition window open, there were "SEND" button and possibly a "SEND LATER" button (to the left of the addressee and cc addresses in addition to the keyboard shortcuts (CTRL ENTER and CTRL SHIFT ENTER).

Following the update, there is no longer anything to the left of the addressee information. I have checked the toolbar menus, and there do not appear to be any button options. I can still send messages, but the lack of the buttons is a hindrance.

Most of my buttons have disappeared except the send button, which doesn't work. Online help is confusing or doesn't fix the problem. I'm ready to move to a different platform. Why is this so difficult?

After updating to 153.0.1esr(aarch64). the SEND button has disappeared. There's no way to send an email. (I can receive emails.) I am a Mac mini M2 Pro. OS 26.4.1

I cannot find a link to download a previous release of Thuderbird, which was working fine until this update.

Hi, I have 2 Local Folders and an additional Local Folders1 folder. I need tol remove two of them so my Msg Filters work properly. Do I need to edit an additional file inn my Proffile folder? Need some guidance please. Am I not following rules and guidelines? Thanks

Disabled in a nursing home.

My brokerage firm states that it cannot notify me via email for conformation transaction. How do I add this firm's domain to my address book so that its emails will be received my me?

I am encountering a message of "The installation seems to be incomplete. Please check your hardware and disk setup and/or re-install." when trying to run Thunderbird.

This first occurred on a system that had been working for a while. An update may have been installed.

Here's what I've tried. -

Uninstall Thunderbird (along with Firefox and Mozilla Maintenance.) Checked for Program Files/Mozilla folder (all were removed). Run SFC / Scannow Run CHKDSK Installed pending Windows update. Restarted the System Renamed (essentially removed) Profiles folder Turned antivirus software off Downloaded and installed the latest version of Firefox, then Thunderbird. Launched Thunderbird. Still received the same error..

Any ideas on how to resolve the issue?