Firefox Community Forum

I can't access my Firefox VPN dashboard. After completing authentication, I'm redirected back to the sign-in page repeatedly, preventing me from activating the VPN.

I keep trying to log into my Untamed account to change my primary email address and to also ask them a question. When I press the icon for Account Mozilla won't log me in. Why? It wants me to log into my Firefox account but then won't direct me to Untamed. Why? I don't mind typing in the required password each time.

I can usually open my emails with fire fox as soon as the page loads. Today I spent ages trying to connect with no luck I keep getting a message from Gemini and AI to sign in and i do not want either of them I need to go straight to my emails read messages and log out. Can you help me find the solution? I did try several ways to open my emails,the text messages asking to prove who i was would not open up. When i pressed on resend nothing happened. Thanks June Quinn [redacted from public community support forum] @gmail.com

Hello Mozilla Support,

My Firefox account has been locked because the confirmation email was returned.

My Gmail address is active and I can receive emails normally.

Please help me unlock my existing Firefox account and resend the confirmation email.

I would like to recover my account and keep my synced data.

Thank you.

Running CachyOS Linux distro on an external ssd. Both computers I boot have similar hardware: 8GB RAM, very similar intel CPU, and I've been booting without problems.

I login in Google's account at laptop 1, when booting on computer 2, the account gets disconnected (I still can see it in the Google accounts list as *disconnected*). This is annoying because I don't have my phone there for 2FA.

I don't know if that's a Firefox issue, and sometimes it doesn't happen. But I'd like to know why it's happening.

• (The appended Troubleshooting Information is from Firefox in computer 2)

Thank you! Greetings from Brazil, Gut.

Login woes, due to having only access to internet via cell signal, have now become outright login blocks, now that the firefox 10/2026 update does not allow for permanent site permissions setting. As a very senior elder, I do need the larger computer screen to see what I am doing online, which is a minefield these days. I get my internet from Xfinity monthly signal data passes, to a platform build far above my cabin where I found the signal with the FCC signal app. I do not have the $20,000 to extend cable, plus the electric power is out half the year anyway, when you pay huge fees for for cable, but but the cable is dead also.

I welcome any suggestion on how to stay connected without an IP address of a personal modem, using SIM dongles or signal passes.

Measures I have had to take in 2026: I had to stop shutting down my computer, so W11 updates don't log me out of Google, Microsoft, Facebook, etc. in a way I cannot get back in without a week or more of hasseling with support with each media mogul to let me log back on with my remembered by FF email and password. Google is the worst, because to receive G verification, you have to be still logged in to Google to receive G verification, where as MS at least allows me to use Tuta.com. But phone verification is the worst. I can take 24hrs to arrive, if it does at all.

Now that Firefox has made it impossible to make Site Permission stick, I will stop updating FF too. Because some data needs to stick around to be able to log in. I can't even upload my phone snapshots to my computer without the IP ID.

Again, I welcome all constructive advice.

Hi Mozilla Team,

I hope you're doing nice so far.

I just finished setting up my account for Mozilla and to turn on the VPN, but after signing in successfully and being directed to the extension to turn it on, it still shows the 'Get Started' button instead of the option to turn on/off the VPN. When I attempt that, it then tells me to sign in again, which keeps going in a loop.

Is there any general fix or troubleshooting steps for this? Thank you!

Best, Alfonso

Subject: Please Help Me Recover My Firefox Account

Dear Firefox Support Team,

Please, I really need your help to resolve this issue.

My original email address was [redacted] @hotmail.com, but this email address is no longer available. It has been changed to [redacted] @outlook.sa.

I still know my password and can enter it correctly, but I cannot receive the verification code because it is being sent to my old email address, which I no longer have access to.

I sincerely ask you to help me recover my account and update my email address so I can receive the verification code and regain access.

I would greatly appreciate your assistance in resolving this problem. Please help me recover my account, as I have the correct password but cannot complete the verification process.

Thank you for your time, understanding, and support.

Best regards, Sara Aborreesh

i have linked and synced my Firefox and Mozilla account, but when i try to activate the vpn it takes me back to the prompt where i have to fill out and log in to access the vpn, i have tried logging in and logging out but it does not work