Mozilla Firefox Crashed: Gah. Your tab just crashed
We are experiencing an ongoing issue with Firefox that persists even after performing the following troubleshooting steps: - Uninstalled Firefox completely. - Removed all browser add-ons and extensions. - Reinstalled the latest version of Firefox. Despite these steps, the issue still occurs: Browser crashes, pages not loading, extension not working. Additional Information: - Operating System: Windows 11 Pro - Firefox Version: 145.0.1 - Error Message:
We would appreciate guidance on resolving this problem, as standard troubleshooting has not resolved it.
Thank you in advance for your assistance. Kind regards, Edward
การตอบกลับทั้งหมด (6)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
8f5dd1a9-feec-4a68-b534-d883f43efc19 35bc987a-94f7-4cdc-a9f8-8ac2a3c8e996 ca9b343b-2102-47ac-acb7-0014e130d45e b3f2d149-acde-4d7c-ad1b-3b2b476142e8 bb525fd5-4171-44e7-ab76-bc8e7039365b
Unsubmitted:
8f5dd1a9-feec-4a68-b534-d883f43efc19 35bc987a-94f7-4cdc-a9f8-8ac2a3c8e996 ca9b343b-2102-47ac-acb7-0014e130d45e b3f2d149-acde-4d7c-ad1b-3b2b476142e8 bb525fd5-4171-44e7-ab76-bc8e7039365b
Submitted:
bp-5a01a09a-0351-4f4f-afb9-f79490251202 bp-63585734-dd75-4d83-b818-c2c530251202 bp-b00127c0-da77-43e6-b545-67b1b0251202 bp-d9b3e0e7-9a65-4f49-8876-5f7930251202 bp-ec2c5872-db42-47a9-925f-66a950251202
เปลี่ยนแปลงโดย John Edward Villanueva เมื่อ
Unsubmitted: 8f5dd1a9-feec-4a68-b534-d883f43efc19 35bc987a-94f7-4cdc-a9f8-8ac2a3c8e996 ca9b343b-2102-47ac-acb7-0014e130d45e b3f2d149-acde-4d7c-ad1b-3b2b476142e8 bb525fd5-4171-44e7-ab76-bc8e7039365b
Submitted: bp-5a01a09a-0351-4f4f-afb9-f79490251202 bp-63585734-dd75-4d83-b818-c2c530251202 bp-b00127c0-da77-43e6-b545-67b1b0251202 bp-d9b3e0e7-9a65-4f49-8876-5f7930251202 bp-ec2c5872-db42-47a9-925f-66a950251202
Issue was encountered again, do you have other thing to do on this?
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