Hi, Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one). Please submit a new ticket from [https://mzl.la/MxA-support this page] so our support agent can assist you further. I will remove your email address and telephone number from your question for your privacy and security as this is an open forum.