ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Bookmark recovery process did not work, no backup files

  • 3 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 9 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

more options

I guess after the recent Firefox update, my old bookmarks were wiped out. I went through the process to restore old bookmarks, but the options only included bookmarks dated since after the update, with no dated files from before the update. I think the instructions stated that there should be 15 backup files to choose from, but there was only the one mentioned above. Is there any other way to access pre-update bookmark backup files? Thank you -

I guess after the recent Firefox update, my old bookmarks were wiped out. I went through the process to restore old bookmarks, but the options only included bookmarks dated since after the update, with no dated files from before the update. I think the instructions stated that there should be 15 backup files to choose from, but there was only the one mentioned above. Is there any other way to access pre-update bookmark backup files? Thank you -

การตอบกลับทั้งหมด (3)

more options

วิธีแก้ปัญหาที่เลือก

more options

Fred McD pointed me in the right direction - I found the older bookmark backups here: Troubleshooting Information folder; Application Basics; Profile folder; Open folder; In the Profiles level I had two choices: 1 after the update which cleared my old bookmarks, and 1 profile with a crazy name which was saved prior to the update. I selected this one and found the 15 older bookmarks. I copied one to my desktop, and then reloaded it back into Firefox using the normal restore bookmarks process. Thanks Fred - as I'm not a computer guy, the success of this operation is that much more noteworthy!

more options

Glad to help. Safe Surfing.