Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม
Solved เก็บถาวรแล้ว

Can't remove parental lock because it's open in Firefox, but can't open Firefox to close parental lock.

Dance

Firefox wont open in Windows 10. To overcome this I tried to uninstal Firefox so that I could re-instal the latest version, but I'm told I can't do this because Firefox is open. Following advice in the support forum I set about clearing all the files from the profile folder, which I did with the exception of the parental lock file. I suspect that this file is preventing Firefox from opening. How do I remove it ?

Firefox wont open in Windows 10. To overcome this I tried to uninstal Firefox so that I could re-instal the latest version, but I'm told I can't do this because Firefox is open. Following advice in the support forum I set about clearing all the files from the profile folder, which I did with the exception of the parental lock file. I suspect that this file is preventing Firefox from opening. How do I remove it ?

การตอบกลับทั้งหมด (1)

วิธีแก้ปัญหาที่เลือก

Close Firefox. Use this link; http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder to open your Firefox profile in the file browser.

Look for and delete; parent.lock