ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Firefox 35.0.1 does not install, despite repeated attempts in OS X Yosemite.

  • 2 การตอบกลับ
  • 9 คนมีปัญหานี้
  • 16 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

more options

Running Yosemite 10.10.2 on a Macbook Air, have downloaded and installed Firefox 35.0.1 several times. Software says installation was successful each time, but it does not seem to register, and I keep getting prompts to install it.

Running Yosemite 10.10.2 on a Macbook Air, have downloaded and installed Firefox 35.0.1 several times. Software says installation was successful each time, but it does not seem to register, and I keep getting prompts to install it.

วิธีแก้ปัญหาที่เลือก

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install or update Firefox.

อ่านคำตอบนี้ในบริบท 👍 1

การตอบกลับทั้งหมด (2)

more options

What do these prompts look like? How do I create a screenshot of my problem?

Are you getting prompted to update your current installation?

more options

วิธีแก้ปัญหาที่เลือก

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install or update Firefox.