Debugging is a troubleshooting tool that helps Mozilla’s engineers see what has gone wrong with the VPN so that they can fix it. If you’re having problems with Mozilla VPN, Mozilla Support may ask you to use the debugging tool to export the application logs.

How to export logs on Mozilla VPN

Follow these steps to export the application logs:

1. Open Mozilla VPN and click the gear icon (icon may appear in top right corner of the application on versions older than 2.10).
2. Click or tap Get Help.

   

3. Select View Log. This will generate a .txt file with logs to help Mozilla Support troubleshoot the problem.

   

4. Attach the .txt file to your support ticket.

I can't log in to Mozilla VPN to generate the log file – What to do

1. On the Mozilla VPN Get started screen, click or tap Get Help.

   

2. Select View Log. This will generate a .txt file with logs to help Mozilla Support troubleshoot the problem.

   

3. Save and attach the .txt file to your support ticket.

How can I export the log if I can't open Mozilla VPN on Windows?

1. Open the Windows File Explorer.
2. Click on the View tab at the top of the window.

   

3. On the far right side of the option near the top of this tab, look for Hidden Items. Check this box, if it is not already.

   

4. This will enable you to complete the next steps:
   1. Click on This PC on the left side of the File Explorer.

      

   2. Click on your hard drive (This should be labeled Windows or OS (C:)).
   3. Open the Users folder.

      

   4. Open the folder for your user, it should have your user name.
   5. Open the AppData folder.

      

   6. Open the Roaming folder.

      

   7. Inside the Roaming folder, find a text file document named mozillavpn.txt.

      

   8. Copy the file and attach it to your response email.

Related articles:

• Troubleshooting speed issues on Mozilla VPN
• How to remove Mozilla VPN App Data

Learn more:

• Help, I still have questions about Mozilla VPN