Print emails

Hello there vera.k

How to Fix Blank Pages When Printing in Thunderbird

1. Check Print Preview First Before wasting paper, always go to File > Print Preview. If the preview shows blank pages, the issue is how Thunderbird is translating the email. If the preview looks normal but the physical page is blank, it's a printer driver communication error.

2. Switch to Simple HTML (Quickest Fix) Many modern emails use complex coding that breaks Thunderbird's pagination engine. Open the email, click View > Message Body As, and switch it to Simple HTML (or Plain Text). Whizz-Tech Try printing again. This strips away heavy graphics and code that often trigger blank pages. Whizz-Tech

3. Clear Saved Print Settings Sometimes corrupted print configurations get stuck in your profile. Go to Help > Troubleshooting Information. support.mozilla.org Look for the Clear saved print settings button and click it, then restart Thunderbird.

4. Test in Troubleshoot Mode If an add-on or theme is breaking your print layout: Go to Help > Troubleshoot Mode... and click Restart. Try printing the email again. If it works, an extension or theme is causing the conflict. Whizz-Tech

5. The Reliable Workaround If you are in a rush and need the printout immediately, the workaround mentioned in your original text is spot-on: Copy the email text, paste it into Word, Google Docs, or LibreOffice, and print from there.

Are you on win or mac?

Thank you for your response. I can print the email but not the attachments that’s where the pages wont print just blank I have tried the troubleshooting mode to clear up cache I’m not very computer literate unfortunately. Regards Vera Kay

Hello there

Close Thunderbird completely.

Open the profile folder on your PC and delete the files PrintSettings.json and printsheets.sqlite.

These will be automatically recreated.

Open the document directly in Adobe Reader or a similar program and try to print it from there. Afterwards, check if printing from Thunderbird itself works again.

Hello there

To make it easier for you to reset your Thunderbird software or printer yourself, I have located a guide to help you get started with your equipment right away.

This issue is usually caused by an outdated or corrupted component in Thunderbird. We will resolve this together by following the steps below.

Step 1: Close ThunderbirdCompletely close the Thunderbird program (click the X in the top right corner).

Step 2: Open the profile folder (instantly)On your keyboard, press the Windows key (the flag icon in the bottom left) and the letter R at the same time.

A small window named Run will open in the bottom-left corner of your screen.

Type the following text exactly into that window: %appdata%\Thunderbird\Profiles click OK. Your computer will now open the correct folder directly.

Step 3: Open the profile folder and delete the settingsYou will likely see one folder with a name consisting of letters and numbers (for example, settings.default). Double-click this folder to open it.

Look for the file named PrintSettings.json (or printsheets.sqlite) in the list.Right-click this file and select Delete (or click the trash can icon). Don't worry: Thunderbird will automatically recreate a fresh, clean version of this file.

Step 4: Testing restart Thunderbird and check if you can print now.

Is it still not working? Open the document directly in your PDF program (such as Adobe Reader) and try printing it from there.

I am also having this problem. It seems to be new with Thunderbird 154.0 specifically; printing attachments was working in previous versions. I have only tried to print PDF attachments so far, but I see the same blank page behavior. Printing from any other PDF viewer works correctly. Windows 11, Brother HL-L2380DW and Brother MFC-L2690DW printers both show the same behavior.

Hello there

If you are having trouble printing images in Thunderbird, don't worry. We have solutions to help you

If you are unable to print images in Thunderbird as you two . Dont worry at all there are enough solving methods around to provide.

It took me a bit of searching, but two nice copies came up. Hopefully you can use these and print them clearly.

you can resolve this issue using one of the two methods below:

Method 1: Enable Images via the Notification Bar. open the email message in your inbox.Check for a yellow notification bar at the top of the email.Click on "Show Images" or "Load Images" within that bar.Try printing the email again. The images will now be included.

Method 2: Adjust the Message Body Display Settings. Click on the email message in your inbox.Go to the top menu and click on View.Hover over Message Body As. Select Original HTML.Try printing the email again.

After deleting the files, the items are automatically replenished by the reset. As described above, this is completely harmless to your PC and software; it is entirely safe. You can therefore safely carry out the steps in method 1 and 2. Does this process still affect your original question to us?

There's nothing in that version of Thunderbird pointing to a bug. Yes, those printers seem okay. There's nothing wrong with them. Did some of the instructions help? How is it going with your issue?

Hello

Apparently these similar subjects https://bugzilla.mozilla.org/show_bug.cgi?id=2065172 https://bugzilla.mozilla.org/show_bug.cgi?id=2065091

We've also been having this problem with Mozilla Thunderbird version 154.0 for the past two days.

When we try to print PDF email attachments using Thunderbird's built-in PDF viewer, unfortunately, only a blank sheet of paper comes out of the printer.

Printing works fine with an external PDF viewer.

Unfortunately, we don’t have the files mentioned—`PrintSettings.json` and `printsheets.sqlite`—in the Thunderbird profile folder. Therefore, we can’t delete them either.

Are there any other tips or ways to help solve this problem?

Same here Still scratching my head

Hello there Good human.

The issue seems to be developing further without an immediate solution. Rest assured, we are monitoring the situation closely. As soon as there is any progress, you will be the first to know.Because a minor bug was reported regarding this topic, a bug registration has already been started—unbeknownst to us.

Our apologies for this. If a clear solution is found for Vera and the other clients, you will be the first to hear about it. We are checking the system once more to see if there is an immediate solution for your specific situation.

If you would like to share your story or add more information, please feel free to do so. If the situation changes or other symptoms appear, you can easily post them in this dedicated forum chat / message field.

You are all welcome to continue the discussion here.

Kind regards,Thunderbird Support Team

Hello there Good human

Are you, just like Scotch-BBB, experiencing the issue where your data is missing and you cannot use these two data’s :PrintSettings.json` and `printsheets.sqlite. And it crashed before the software could react? Then look for new extensions in the profile folder or hidden folders.

Once Thunderbird is completely closed, please search your profile folder for the terms settings or print with a different file extension, such as .db or .cfg Are these files present?

If these files cannot be found anywhere, it is clear that the entire program is corrupt and you can safely reinstall it.

Please use the latest version of our Thunderbird software for this.

Use https://www.thunderbird.net/en-US/thunderbird/all/

If not, please follow our links to Bugzilla provided above in our text for updates on the bug's development process.