
My Account Setting page has no info on it and does not allow me to make any changes
I have had an issue for quite some time now where I cannot set any details on my email addresses from the Account Settings screen on my Thunderbird install.
This has been an issue for quite some time I believe. The significance of the issue is that I cannot change SMTP servers because not only is the setting blank but when I select another SMTP it returns to default every time.
128.9.0esr (64-bit)
Please help! I am having to use a secondary email address for some of my clients because I cannot set up an SMTP server for them.
ప్రత్యుత్తరాలన్నీ (9)
Perhaps of some help:
Thanks for that. I really would rather not have to create a new identity. I have 36 email addresses in Thunderbird. If that is the solution, I might be forced to change email programs.
I went into the profile manager and I do show 2 profiles in there. One that is marked default-release and a second one marked default.
I wonder if having 2 profiles is causing an issue? Did you have 2 profiles when you had this issue yourself?
Did you run across a way of bulk moving the email addresses over to a new profile? I do not relish the idea of moving 36 accounts.
Thanks
No, you really don't want to set up 36 accounts again. I do not know an easy way to do that. Maybe someone else knows more.
I may have had more than one profile at the time, but I don't think that was my problem. I'm not aware of any way in which one profile can affect another. I think that my problem was caused by running two instances of Thunderbird, including a beta release, with the same profile.
In your place, the first thing that I would do is see if the problem persists in troubleshooting mode. "Help" menu - "Troubleshoot mode..."
Do you use any anti-virus software?
You might also upgrade to the current release, 137.0, unless you need add-ons that have not been updated for that release yet.
Eric, this problem may be a known bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1958255
I cannot tell with certainty if this bug describes your problem exactly. It seems quite similar.
The bug was reported only four days ago. I have no way of predicting when it might be fixed.
I also had the same issue mentioned in that bug report about creating new email addresses. Interesting.
Troubleshoot mode does nothing to alleviate the issue.
What do you recommend I do at this point? Continue waiting to see if there is a bug fix?
Thanks
My understanding of the previously cited Bug 1958255 - edits to identities should get reflected on the main account page when closing identities dialog - is a restart would show the account settings.
If restart doesn't help, nor does Troubleshoot Mode, then check your Error Console for errrors and post them here.
Here are the errors. Not sure any of them relate.
Assert failed: Calendar manager initialised calendars before loadCalendarComponent ran on the first 3pane window. This should not happen.
calUtils.sys.mjs:131:15
NS_ERROR_MALFORMED_URI: Component returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nsIIOService.newURI] SmtpServer.sys.mjs:236 Uncaught NS_ERROR_MALFORMED_URI: Component returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nsIIOService.newURI]
get serverURI resource:///modules/SmtpServer.sys.mjs:236 loadSMTPServerList chrome://messenger/content/am-identity-edit.js:543 onPreInit chrome://messenger/content/am-main.js:98 restorePage chrome://messenger/content/AccountManager.js:1477 onPanelLoaded chrome://messenger/content/AccountManager.js:1290 <anonymous> chrome://messenger/content/am-main.js:15
SmtpServer.sys.mjs:236 NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIMsgFolder.firstNewMessage]
onMessagesLoaded chrome://messenger/content/mailCommon.js:1077 _enterFolder resource:///modules/DBViewWrapper.sys.mjs:1269 _folderLoaded resource:///modules/DBViewWrapper.sys.mjs:1256 onFolderEvent resource:///modules/DBViewWrapper.sys.mjs:246
mailCommon.js:1085:19 NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIMsgFolder.firstNewMessage]
onMessagesLoaded chrome://messenger/content/mailCommon.js:1077 _enterFolder resource:///modules/DBViewWrapper.sys.mjs:1269 _folderLoaded resource:///modules/DBViewWrapper.sys.mjs:1256 onFolderEvent resource:///modules/DBViewWrapper.sys.mjs:246
mailCommon.js:1085:19 Calendar: Could not find definition for Pacific Standard Time CalTimezoneService.sys.mjs:135:13 Calendar: Could not find definition for Pacific Standard Time CalTimezoneService.sys.mjs:135:13 Uncaught : Component returned failure code: 0x80550018 [nsITreeView.isContainer]
_fillRow chrome://messenger/content/tree-view.mjs:2759 _fillRow chrome://messenger/content/thread-row.mjs:35 <anonymous> chrome://messenger/content/tree-view.mjs:2739
33 tree-view.mjs:2759 NS_ERROR_NOT_AVAILABLE NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIMsgFolder.firstNewMessage]
onMessagesLoaded chrome://messenger/content/mailCommon.js:1077 _enterFolder resource:///modules/DBViewWrapper.sys.mjs:1269 _folderLoaded resource:///modules/DBViewWrapper.sys.mjs:1256 onFolderEvent resource:///modules/DBViewWrapper.sys.mjs:246
mailCommon.js:1085:19 NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIMsgFolder.firstNewMessage]
onMessagesLoaded chrome://messenger/content/mailCommon.js:1077 _enterFolder resource:///modules/DBViewWrapper.sys.mjs:1269 _folderLoaded resource:///modules/DBViewWrapper.sys.mjs:1256 onFolderEvent resource:///modules/DBViewWrapper.sys.mjs:246
mailCommon.js:1085:19 NS_ERROR_NOT_AVAILABLE Error: Polling for changes failed: Server error https://thunderbird-settings.thunderbird.net/v1/buckets/monitor/collections/changes/changeset?_expected=0&_since=%221648185887941%22 200 : {"data":[{"id":"66c4903e-62fa-48ca-0a75-b74674c43db0","last_modified":1648185887941,"bucket":"thunderbird","collection":"search-config","host":"thunderbird-settings.thunderbird.net"},{"id":"e9642063-14c7-e47a-d193-d3e1e1ac5cc6","last_modified":1626756455894,"bucket":"thunderbird","collection":"hijack-blocklists","host":"thunderbird-settings.thunderbird.net"},{"id":"f6b9b0aa-47a4-657a-81a1-c06c07bff7ce","last_modified":1617259999367,"bucket":"thunderbird","collection":"url-classifier-skip-urls","host":"thunderbird-settings.thunderbird.net"}]}.
pollChanges resource://services-settings/remote-settings.sys.mjs:324
RemoteSettingsComponents.sys.mjs:20:15 NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIMsgFolder.firstNewMessage]
onMessagesLoaded chrome://messenger/content/mailCommon.js:1077 _enterFolder resource:///modules/DBViewWrapper.sys.mjs:1269 _folderLoaded resource:///modules/DBViewWrapper.sys.mjs:1256 onFolderEvent resource:///modules/DBViewWrapper.sys.mjs:246
mailCommon.js:1085:19 NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIMsgFolder.firstNewMessage]
onMessagesLoaded chrome://messenger/content/mailCommon.js:1077 _enterFolder resource:///modules/DBViewWrapper.sys.mjs:1269 _folderLoaded resource:///modules/DBViewWrapper.sys.mjs:1256 onFolderEvent resource:///modules/DBViewWrapper.sys.mjs:246
mailCommon.js:1085:19 NS_ERROR_NOT_AVAILABLE NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIMsgFolder.firstNewMessage]
onMessagesLoaded chrome://messenger/content/mailCommon.js:1077 _enterFolder resource:///modules/DBViewWrapper.sys.mjs:1269 _folderLoaded resource:///modules/DBViewWrapper.sys.mjs:1256 onFolderEvent resource:///modules/DBViewWrapper.sys.mjs:246
mailCommon.js:1085:19 NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIMsgFolder.firstNewMessage]
onMessagesLoaded chrome://messenger/content/mailCommon.js:1077 _enterFolder resource:///modules/DBViewWrapper.sys.mjs:1269 _folderLoaded resource:///modules/DBViewWrapper.sys.mjs:1256 onFolderEvent resource:///modules/DBViewWrapper.sys.mjs:246
mailCommon.js:1085:19 NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIMsgFolder.firstNewMessage]
onMessagesLoaded chrome://messenger/content/mailCommon.js:1077 _enterFolder resource:///modules/DBViewWrapper.sys.mjs:1269 _folderLoaded resource:///modules/DBViewWrapper.sys.mjs:1256 onFolderEvent resource:///modules/DBViewWrapper.sys.mjs:246
mailCommon.js:1085:19 NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIMsgFolder.firstNewMessage]
onMessagesLoaded chrome://messenger/content/mailCommon.js:1077 _enterFolder resource:///modules/DBViewWrapper.sys.mjs:1269 _folderLoaded resource:///modules/DBViewWrapper.sys.mjs:1256 onFolderEvent resource:///modules/DBViewWrapper.sys.mjs:246
mailCommon.js:1085:19
onMessagesLoaded chrome://messenger/content/mailCommon.js:1085 _enterFolder resource:///modules/DBViewWrapper.sys.mjs:1269 _folderLoaded resource:///modules/DBViewWrapper.sys.mjs:1256 onFolderEvent resource:///modules/DBViewWrapper.sys.mjs:246
downloadable font: failed to start download (font-family: "gdsherpa-bold" style:normal weight:700 stretch:100 src index:1): content blocked source: https://imagesak.secureserver.net/promos/htmlemails/fonts/GDSherpa-Bold.woff2 downloadable font: failed to start download (font-family: "gdsherpa-bold" style:normal weight:700 stretch:100 src index:2): content blocked source: https://imagesak.secureserver.net/promos/htmlemails/fonts/GDSherpa-Bold.woff downloadable font: failed to start download (font-family: "gdsherpa-bold" style:normal weight:700 stretch:100 src index:3): content blocked source: https://imagesak.secureserver.net/promos/htmlemails/fonts/GDSherpa-Bold.ttf downloadable font: failed to start download (font-family: "gdsherpa-regular" style:normal weight:400 stretch:100 src index:1): content blocked source: https://imagesak.secureserver.net/promos/htmlemails/fonts/GDSherpa-Regular.woff2 downloadable font: failed to start download (font-family: "gdsherpa-regular" style:normal weight:400 stretch:100 src index:2): content blocked source: https://imagesak.secureserver.net/promos/htmlemails/fonts/GDSherpa-Regular.woff downloadable font: failed to start download (font-family: "gdsherpa-regular" style:normal weight:400 stretch:100 src index:3): content blocked source: https://imagesak.secureserver.net/promos/htmlemails/fonts/GDSherpa-Regular.ttf
Wayne Mery said
My understanding of the previously cited Bug 1958255 - edits to identities should get reflected on the main account page when closing identities dialog - is a restart would show the account settings. If restart doesn't help, nor does Troubleshoot Mode, then check your Error Console for errrors and post them here.
Errors posted above. Restart does nothing. Issue is persistent in Troubleshoot Mode.
Appreciate your assistance, thanks.
Short of filing a bug report at https://bugzilla.mozilla.org/enter_bug.cgi?product=thunderbird, I have no further advice to offer.