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I can no longer add an attachment to my e-mails while in Firefox, but am able to when using Safari. Why?

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  • Last reply by kobe

popcorn008
popcorn008
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I use FF 22.0 on my iMac (OS 10.6.8). Within the last day or so I can no longer add attachments to my att webmail emails while using FF - - doesn't matter what kind of file. Adding attachments to my att webmail using Safari works just fine. I prefer using FF.

This problem seems to have popped up out of the blue. Any suggestions? At att's suggestion I deleted the FF cache and cookies, but this had no effect.

I use FF 22.0 on my iMac (OS 10.6.8). Within the last day or so I can no longer add attachments to my att webmail emails while using FF - - doesn't matter what kind of file. Adding attachments to my att webmail using Safari works just fine. I prefer using FF. This problem seems to have popped up out of the blue. Any suggestions? At att's suggestion I deleted the FF cache and cookies, but this had no effect.

All Replies (1)

kobe
kobe
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.