Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

Folders not visible

Thunderbird Customization
sandra.riddell replied 3 மணி நேரத்திற்கு முன்பு
sandra.riddell
sandra.riddell

I've used Thunderbird on a pc for decades, love it. Today when I opened it, the 'top level' of folders is entirely missing, it shows only Local folders. I've checked that 'Folder Modes' is set to All Folders, and now I don't know what else to try. Any advice greatly welcomed, I'm struggling to get work done using webmail or phone!

I've used Thunderbird on a pc for decades, love it. Today when I opened it, the 'top level' of folders is entirely missing, it shows only Local folders. I've checked that 'Folder Modes' is set to All Folders, and now I don't know what else to try. Any advice greatly welcomed, I'm struggling to get work done using webmail or phone!
Attached screenshots

All Replies (2)

Mapenzi
Mapenzi
  • முதல் 25 பங்களிப்பாளர்

Your issu might be caused by bug https://bugzilla.mozilla.org/show_bug.cgi?id=2087454 Also see similar problem in this discussion https://support.mozilla.org/en-US/questions/1615021

sandra.riddell
sandra.riddell கேள்வியின் உரிமையாளர்

Thank you, that seems to be it. I have no ability to try out the more complicated suggestions there, but the 'right click on the account name - Subscribe' did work, although I gather it will be temporary.

I don't want to mark it as 'solved, because I hope Mozilla sort it out properly.

Gracias.

S

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.