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VPN connection problem

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  • Last reply by James
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When I start VPN, it brings me to a page to choose a subscription, but I have a yearly subscription paid in November 2025. Then my Mozilla account says I am logged on but when I click on the application icon I get a circular icon in the window with a cancel button underneath it. See attachment.

When I start VPN, it brings me to a page to choose a subscription, but I have a yearly subscription paid in November 2025. Then my Mozilla account says I am logged on but when I click on the application icon I get a circular icon in the window with a cancel button underneath it. See attachment.
Attached screenshots

All Replies (1)

To get support for Mozilla VPN you can got to top and Ask a Question > Mozilla VPN https://support.mozilla.org/en-US/questions/new/mozilla-vpn to get direct ticket support as this section you posted in is for desktop Firefox support.

https://support.mozilla.org/en-US/kb/how-can-i-contact-support-my-mozilla-vpn-app

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