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passwords

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  • Last reply by Grace Miller

My new phone is not receiving the passwords I had saved on my firefox account.

My new phone is not receiving the passwords I had saved on my firefox account.

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If your new phone isn’t receiving your saved Firefox passwords, the most common causes are Sync not fully enabled or the old device not having finished uploading its data. Make sure you’re signed into the **same Firefox account** on both devices, and on the new phone check **Settings → Firefox Account → Sync Settings** to confirm that **Passwords** is turned on. On your old device, open Firefox and leave it connected to the internet for a few minutes so it can finish syncing. You can also force a sync on both devices from **Settings → Firefox Account → Sync now**. Once the old device’s data is uploaded, the passwords should appear on the new phone.

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