I am adding a screenshot of where the folders are presently. I need to get them back into Thunderbird.

Pashta, please give us an update...

Are you still seeing this problem?

Or did you figure out the cause?

What version?

A geek squad agent finally fixed it. He copied the ones we found outside of Thunderbird into the local folders which included telling the program to not copy folders and files that were already there. Problem solved, but it took hours for the GS agent to figure it out. They may not continue to support TB problems, because TB does not offer a place where they can look to solve such unusual problems.

A geek squad agent finally fixed it. He copied the ones we found outside of Thunderbird into the local folders which included telling the program to not copy folders and files that were already there.

Do you know the improper location where these messages were found?

> They may not continue to support TB problems, because TB does not offer a place where they can look to solve such unusual problems.

Perhaps they mean phone support, which does not exist.

But they are welcome to come here with support questions.

The forum doesn't work for them as a) they need an instant answer, and b) the forum didn't have anything about this particular problem -- and others.

Wayne -- I don't remember where exactly the folder/files were but it was outside TB.