Firefox in UK: Met Office weather forecast not loading
Hi Mozilla support Having used MetOffice daily forecasts for many years, 3 days ago it stopped working on my desktop. I still have Windows 7 but always the latest version of Firefox, and everything else works fine in Firefox (including other weather forecast websites thankfully). A page of Met Office headings appears instead of the forecast.
I emailed them yesterday and this is the reply: 'To see the public website in the previously recognised format, you would need to upgrade the browser version you are using or the Operating System of your device. This issue is affecting users on unsupported mobile devices (phones/tablets) as well as those on PCs and Laptops with unsupported software on them. As per our Met Office Website Policy page - which details the level of support we offer and to which browsers – we currently only support the latest two versions of Chrome and Safari; the latest version of Edge and Samsung Internet; finally the latest version of Firefox only being partially supported. This policy has been developed to comply with the World Wise Web Consortium (W3C) AA Accessibility Standards. It also details the Decision Tree of which versions would continue to be supported or no longer supported We appreciate this may be frustrating, but without updating or replacing this unsupported software/hardware you will be unable to view the public weather website in the correct format.'
Since it says 'the latest version of Firefox only being partially supported' I guess there is nothing else I can do to access their forecast (apart from getting new PC and using Windows 11, which I will be doing later this year). Kind regards, Katy
All Replies (1)
Hello,
We're sorry to hear that the page doesn't work as expected. In order to look for the root cause, please follow the steps below and provide us with more information to troubleshoot your issue.
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon at the left of the address bar.
- If ETP is enabled, try disabling it. Does the problem persist?
- If the problem is not fixed, try clearing Firefox cache. Does it help?
- If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
- If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?
- Finally, if the problem is still not fixed, please check if it persists in other browsers (e.g. Chrome, Edge, Opera or Safari).
- If it does, it is most likely an issue on the website's side. You may want to inform the website owner or administrator about that.
- If it doesn't, that's a compatibility issue. Please report it on Webcompat, so that our team there may be able to look into it. Although it's up to the website developers to support or not certain browsers, there are still several things we could try to do. We'd also appreciate posting a link to your report here.
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