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Firefox blocks Piano-scripts

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 11 views
  • Last reply by Ievgeniia Kukushkina

My name is Ievgeniia Kukushkina and I hope I can get help here 🙏

I represent company called Piano Software which provides user experience and paywall software to manage subscriptions and access to content for companies. Our customers news websites use our software to make a relevant experience for end-users. But end users, who use your software could not access to that content, because your software blocks ours. We received multiple tickets regarding Firefox blocking the execution of Piano scripts

  1. 1

Hey,

It seems Firefox blocks all Piano Scripts in the strict privacy mode of the browser.

For a few days now users are reporting, that they can't access the Login via firefox. In the "strict" privacy mode all Piano scripts seem to get blocked. Even Paywalls and Banner are missing. When i choose a custom privacy setting and block everything but "tracking content", all piano functions are available again.

Did you change anything in your cookie handling, that may have be causing browsers to categorize piano cookies wrong and block them?

Steps to reproduce (see also video):

open

thepioneer.de in firefox

in standard brwoser privacy setting you should be able to see the Login button, Paywalls, Banner

open pricavy settings and turn on strict mode

Login Button etc. disappear

Turn privacy setting to custom and uncheck "tracking content" -> Login appears again.

Jon_0-1716558095816.png


https://youtu.be/Al50NzkxgtE


  1. 2

Hello,

there is a problem in the firefox browser, if you use "private window" the function "Extended tracking protection" is turned on automaticly and in this case you can't log in to the account and also article locks don't appear at all

I mean this:

here it doesn't appear in firefox https://prnt.sc/AqgqRBjTKUg5 this is normally displayed in chrome https://prnt.sc/PvJVJOZulUbt


  1. 3

Hello,

Recently we've received some reports from people that they are unable to sign-in on our website in Firefox. It seems like the Piano script is being blocked for some reason. One of our developers has provided a recording of what he was seeing here (a Sign-In / Subscribe button should be appearing in the top right if it were working properly).

He is using Firefox version 126.0 on macOS, in private browsing mode, using Standard browser privacy settings. We've had others report the same issue on Windows in normal browsing mode. We previously haven't had issues with those settings before, so we're not sure if something may have changed.

Do you have any suggestions on how to troubleshoot this?

My name is Ievgeniia Kukushkina and I hope I can get help here 🙏 I represent company called Piano Software which provides user experience and paywall software to manage subscriptions and access to content for companies. Our customers news websites use our software to make a relevant experience for end-users. But end users, who use your software could not access to that content, because your software blocks ours. We received multiple tickets regarding Firefox blocking the execution of Piano scripts #1 Hey, It seems Firefox blocks all Piano Scripts in the strict privacy mode of the browser. For a few days now users are reporting, that they can't access the Login via firefox. In the "strict" privacy mode all Piano scripts seem to get blocked. Even Paywalls and Banner are missing. When i choose a custom privacy setting and block everything but "tracking content", all piano functions are available again. Did you change anything in your cookie handling, that may have be causing browsers to categorize piano cookies wrong and block them? Steps to reproduce (see also video): open thepioneer.de in firefox in standard brwoser privacy setting you should be able to see the Login button, Paywalls, Banner open pricavy settings and turn on strict mode Login Button etc. disappear Turn privacy setting to custom and uncheck "tracking content" -> Login appears again. Jon_0-1716558095816.png https://youtu.be/Al50NzkxgtE --------------------------- #2 Hello, there is a problem in the firefox browser, if you use "private window" the function "Extended tracking protection" is turned on automaticly and in this case you can't log in to the account and also article locks don't appear at all I mean this: here it doesn't appear in firefox https://prnt.sc/AqgqRBjTKUg5 this is normally displayed in chrome https://prnt.sc/PvJVJOZulUbt --------------------------------- #3 Hello, Recently we've received some reports from people that they are unable to sign-in on our website in Firefox. It seems like the Piano script is being blocked for some reason. One of our developers has provided a recording of what he was seeing here (a Sign-In / Subscribe button should be appearing in the top right if it were working properly). He is using Firefox version 126.0 on macOS, in private browsing mode, using Standard browser privacy settings. We've had others report the same issue on Windows in normal browsing mode. We previously haven't had issues with those settings before, so we're not sure if something may have changed. Do you have any suggestions on how to troubleshoot this?

All Replies (2)

The Tracking Protection block list is updated dynamically using a list from Disconnect. As a result, it's possible for users to get different results due to delays in updating. I think mine last updated on Saturday, 1st June.

When I check The Pioneer -- clicking the shield icon at the left end of the address bar to see what content is blocked -- it doesn't appear that "piano.io" is blocked. However, "cdn.cxense.com" is blocked.

Helpful?

jscher2000 - Support Volunteer said

The Tracking Protection block list is updated dynamically using a list from Disconnect. As a result, it's possible for users to get different results due to delays in updating. I think mine last updated on Saturday, 1st June. When I check The Pioneer -- clicking the shield icon at the left end of the address bar to see what content is blocked -- it doesn't appear that "piano.io" is blocked. However, "cdn.cxense.com" is blocked.

Thanks jscher2000! I will inform our customers so they can check the update so far. But also, probably, do you know, how to contact Mozilla tech support directly so they could add all our scripts to the whitelist? Or maybe you know, how to forward my message to the right hands?:)

Scripts to be added in whitelist are:

  • .piano.io
  • .cxense.com
  • .tinypass.com

Many thanks in advance for your time and help!

Helpful?

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