Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Blank email screen after upgrade to Supernova 115.3.2.

  • 3 பதிலளிப்புகள்
  • 7 இந்த பிரச்னைகள் உள்ளது
  • 102 views
  • Last reply by petr.vaculik

Hi all, after upgrade from TB 102 to TB115.3.2 I see just a blank screen instead of incoming emails. The account works since I get notitications of the incoming emails and when clicking on the notification the email is opened in a new tab. I tried several solutions I found on the web - changing the visual mode of TB, safe mode etc. but nothing helped. When I create completely new profile I can see the screen and Inbox so maybe there is a problem with my profile after the migration. However I have 15 years of emails in many folders in my Thunderbird and I do not want to loose this structure by creating new profile. Any help please? Thanks a lot.

Hi all, after upgrade from TB 102 to TB115.3.2 I see just a blank screen instead of incoming emails. The account works since I get notitications of the incoming emails and when clicking on the notification the email is opened in a new tab. I tried several solutions I found on the web - changing the visual mode of TB, safe mode etc. but nothing helped. When I create completely new profile I can see the screen and Inbox so maybe there is a problem with my profile after the migration. However I have 15 years of emails in many folders in my Thunderbird and I do not want to loose this structure by creating new profile. Any help please? Thanks a lot.
Attached screenshots

தீர்வு தேர்ந்தெடுக்கப்பட்டது

I have finally solved the problem by creating new profile and copying the required folders from the old to the new profile.

Read this answer in context 👍 0

All Replies (3)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

I have finally solved the problem by creating new profile and copying the required folders from the old to the new profile.

Had you tried Troubleshoot Mode?

Hi, I tried the safe mode but it did not help. Creation of new profile resolved the issue.