Can you tell us what you see in settings? Can you post a screenshot of your server settings page?

Sorry, I am trying to use Thunderbird. Here is a copy of the page: Set Up Your Existing Email Address

To use your current email address fill in your credentials.

Thunderbird will automatically search for a working and recommended server configuration. Your full name [Your name, as shown to others] Email address [Your existing email address] Password Remember password Manual configuration Incoming server Protocol: IMAP Hostname:outlook.office365.com Port:993 Connection security:SSL/TLS Authentication method:0Auth2 Username: Outgoing server Hostname:smtp.office365.com Port:587 Connection security:STARTTLS Authentication method:0Auth2 Username:

Thunderbird will attempt to auto-detect fields that are left blank.

Your credentials will only be stored locally on your computer. [Configuration found]

Not sure what to select?

how do I do a screen shot?

Sounds like you are trying to set up a new account. Did you have a mail account set up for that email address previously and is it still visible in Thunderbird?

User name would be your full email address. password would be the same password you use to access the webmail account for that email address.

In Thunderbird you would need to set up these settings first: Settings > Privacy & Storage web storage Select 'Accept cookies from sites' Select 'Accept third party cookies 'Always' Keep until: 'They Expire'

If you have a VPN operating then switch it off.

How to take a screen shot

• Press the 'Prt Scr' key on keyboard to get a copy of what you see on desktop.
• Open a simple image program eg: 'Paint'
• Use Ctrl+V to paste the clipboard image into Paint.
• Edit as required
• SAve as jpeg image to suitable folder on desktop.
• Then use the 'add images' Browse button in this 'Post a Reply' forum to locate the stored file and upload it.

I am still unable to send using Thunderbird. I took a screenshot. I can see most of my emails. But not all. thank you for the help.

You might want to start by changing the authentication method to oauth2.0 and see if that works better. Microsoft call it something else, modern authentication or something I think, but they are forcing folk away from the use of standard passwords.