Windows 7 I am connected to the network but for some reason I cannot access the internet, nor connect my mail. This started this morning when I got the message that Thun…
I am connected to the network but for some reason I cannot access the internet, nor connect my mail. This started this morning when I got the message that Thunderbird did an automatic upgrade....then nothing. I've tried just about everything since this morning, then I called Microsoft help. We established that I am connected to the network but I still can't browse. Tried with IE, Safari, and Chrome. My other computers work perfectly!!! What seems to be the problem?
I have an Apple Mac computer running Yosemite 10. I keep getting the Thunderbird update request but when I tried to download nothing happens. Has anyone else had this pro…
I have an Apple Mac computer running Yosemite 10. I keep getting the Thunderbird update request but when I tried to download nothing happens. Has anyone else had this problem?
Dear Thunderbird Community: I need your help! I have been a Thunderbird user for several years, and it has always functioned without problems. My email is served by Comca…
Dear Thunderbird Community: I need your help!
I have been a Thunderbird user for several years, and it has always functioned without problems. My email is served by Comcast.net. Yesterday, without warning or error messages, Thunderbird suddenly stopped downloading messages from Comcast.net. I am able to SEND messages without any problems.
When I click "Get Messages", Thunderbird responds in the lower left border of the application: "Connected to mail.comcast.net" and the green bar in the lower right border fills and appears to be collecting the messages. In the past, a message ordinarily appears telling how many emails are ready for download, and this message now does NOT appear. After about 90 seconds, the download times out and fails, and the border goes blank.
In C:\Users\Linda\Application Data\Thunderbird\Profiles\pfbzxkuk.default\Mail\mail.comcast.net, the Inbox contains 165 messages and consumes 39,742 KB. My archive is there but it is empty. I store historical emails in C:\Users\Linda\Application Data\Thunderbird\Profiles\pfbzxkuk.default\Mail\Local Folders, which contains 122 folders and consumes 2.10 GB (2,262,348,467 bytes).
I went to Mozilla support for help and have now tried the following, none of which worked:
1. Although Thunderbird is set up to automatically compact my inbox and Local Folders after 20 MB, just to be sure, I compacted them again manually to see if that would correct the problem.
2. In Tools -> Account settings -> Server settings -> Account Actions -> Add Mail Account., I added my account in Mail account Setup and clicked Continue. Mozilla found the following Incoming configuration in its ISP database for my username: "POP3, mail.comcast.net, SSL". I clicked the "Manual config" button at the bottom of that window, which shows Incoming as POP3, mail.comcast.net, SSL using Port 995 with "Normal password" authentication. I clicked the "Re-test" button at the bottom of that window, and got the following message "Thunderbird failed to find the setting for your email account". I also tried changing the Incoming setup to STARTTLS on Port 110 with "Autodetect" authentication, and got the same message. I clicked Cancel to exit that window and Cancel again to exit the Server Settings function.
3. I backed up C:\Users\Linda\Application Data\Thunderbird\Profiles\pfbzxkuk.default\Mail\ and then, thinking that this might perhaps be a space issue, I removed one very large file (folder) and its associated msf file from Local Folders.
4. I created a temporary folder in Local Folders and move the entire contents of my inbox there, thus emptying my Inbox, and then re-compacted the inbox. I then closed Thunderbird, deleted the Inbox from C:\Users\Linda\Application Data\Thunderbird\Profiles\pfbzxkuk.default\Mail\mail.comcast.net, and re-opened Thunderbird. Thunderbird regenerated the Inbox, which is totally empty, and then returned a message: "The folder Inbox is full, and can't hold any more messages. To make room for more messages, delete any old or unwanted mail and compact the folder." I copied my backed-up Inbox back into C:\Users\Linda\Application Data\Thunderbird\Profiles\pfbzxkuk.default\Mail\mail.comcast.net, trashed all messages (having saved the copy in my back-up), and closed and opened Thunderbird. That message no longer appears, but Thunderbird still is not downloading any messages.
I am out of ideas. Could you please tell me what's wrong and how to fix it?
I have attached the Troubleshooting Information below. Please help!
Thanks so much!