Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Saved logins are all gone

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 18 views
  • Last reply by Mich

I saved my login information for several accounts in the Firefox (desktop) built-in password manager. Then I got Firefox on my phone, found out passwords aren't protected as well on the mobile version, so I turned off sync then removed them from my phone. Later I turned sync back on thinking that it would just sync my tabs and, if it did do anything with passwords, it would copy my logins from my computer to my phone instead of removing them from my computer. That was yesterday, today I needed one of those passwords (randomly generated so I don't remember it) so I went to my saved logins on desktop and they were all gone. Is there any way to recover them?

I saved my login information for several accounts in the Firefox (desktop) built-in password manager. Then I got Firefox on my phone, found out passwords aren't protected as well on the mobile version, so I turned off sync then removed them from my phone. Later I turned sync back on thinking that it would just sync my tabs and, if it did do anything with passwords, it would copy my logins from my computer to my phone instead of removing them from my computer. That was yesterday, today I needed one of those passwords (randomly generated so I don't remember it) so I went to my saved logins on desktop and they were all gone. Is there any way to recover them?

All Replies (2)

It may be possible to recover your saved logins if you have a backup of your Firefox profile, which contains information about your saved logins.

1)Close Firefox on your computer. 2)Open the Firefox profile folder. On Windows, you can find it at "C:\Users[Your username]\AppData\Roaming\Mozilla\Firefox\Profiles". On Mac, it's located at "/Library/Application Support/Firefox/Profiles". On Linux, it's located at "/.mozilla/firefox/". 3)Look for a folder named something like "xxxxxxxx.default" (the x's will be different for you) 4)Inside that folder, look for a file named "logins.json" 5)Make a copy of the "logins.json" file and save it somewhere safe. 6)If you need to restore your logins, copy the "logins.json" file back into the Firefox profile folder, replacing the existing file.

Additionally, Firefox has a built-in feature called the "Lockwise" password manager, which allows you to access your saved passwords from any device by signing in to your Firefox account. You may be able to recover your saved passwords by signing in to your Firefox account from another device and accessing the "Lockwise" password manager.