Help! Logins and passwords all gone after uninstalling and reinstalling Firefox!
I am absolutely devastated to find that my saved logins and passwords have all vanished from my account. I just uninstalled and reinstalled Firefox because the sync on my open tabs didn't seem to be working. But now ALL of my passwords are gone and I don't have them anywhere else because I thought I could rely on Firefox.
I'm logged in to my Firefox account but they are all gone.
How can I get them back? Please keep it simple if possible, I have no background in IT.
Thanks so much - feeling a bit desperate here and hoping there's some way to recover them all.
All Replies (1)
Thank you for your question about the Firefox Sync service.
It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.