Thunderbird crashes @ olmapi32.dll | EtwpUpdateEnableInfoAndCallback at startup

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Last reply by frank.strieder

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28/10/21, முற்பகல் 2:15

After restart of my Windows 8.1 laptop this morning and a Thunderbird update, I guess (saw the update window), Thunderbird is crashing at startup. Restarting the computer, starting Thunderbird in safe mode, or deleting manually the profile cache result in the same crash.

Crash ID is: bp-dffd7ba8-b579-40ae-86fc-59f430211028

Any suggestion would be greatly appreciated.

After restart of my Windows 8.1 laptop this morning and a Thunderbird update, I guess (saw the update window), Thunderbird is crashing at startup. Restarting the computer, starting Thunderbird in safe mode, or deleting manually the profile cache result in the same crash. Crash ID is: bp-dffd7ba8-b579-40ae-86fc-59f430211028 Any suggestion would be greatly appreciated.

Wayne Mery மூலமாக 30 அக்டோபர், 2021, முற்பகல் 7:27:27 -0700 திருத்தப்பட்டது

Answer 1 · 2021-10-28 02:15:40

Wayne Mery

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Top 10 Contributor

30/10/21, முற்பகல் 5:58

The crash is @ olmapi32.dll | EtwpUpdateEnableInfoAndCallback - something to do with Outlook

Good news, there are not many of these crashes. Bad news, you are the only person crashing with this in the last 6 months.

What are your other crash IDs? Have you tried Windows started in safe mode?

Answer 2 · 2021-10-28 02:15:40

frank.strieder கேள்வியின் உரிமையாளர்

30/10/21, முற்பகல் 7:14

Thanks for looking into this issue, Wayne.

Latest crash ID: bp-1bd1326b-71cc-44fa-bc0f-de6650211030 or bp-df11d610-76f6-4a96-9ae5-49dd30211030

Seems to be pretty much the same.

In windows safe mode it doesn't do anything. The activity cursor is active for a few seconds, but returns to normal pointer and nothing else happens. You see that the thunderbird processes show up in the task manager, but disappear again a couple of seconds later. No error message shows up. Thus, no crash report from there.