Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Files from sites won't display

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by cor-el

GS
GS
more options

I have used Firefox for years and everything has been fine. But recently I noticed that certain files will not display. For example if I click on a link from a ticket supplier to "display the ticket" then I get a blank screen. However if I run that same link through MS Edge, it displays. The same goes when trying to show statements from various credit card providers. Either they won't display or or I am told that there is an error while the same request works in Edge. I prefer Firefox, but need to have all of these things display that are supposed to. Any suggestions you may have to offer appreciated. Thank you.

I have used Firefox for years and everything has been fine. But recently I noticed that certain files will not display. For example if I click on a link from a ticket supplier to "display the ticket" then I get a blank screen. However if I run that same link through MS Edge, it displays. The same goes when trying to show statements from various credit card providers. Either they won't display or or I am told that there is an error while the same request works in Edge. I prefer Firefox, but need to have all of these things display that are supposed to. Any suggestions you may have to offer appreciated. Thank you.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window