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ஆதரவு மன்றம்

how to get rid of a malware pop-up messages on MacBookPro

  • 12 replies
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by Ollie
பதிவிடப்பட்டது

When I'm using Firefox, on reputable sites, this screen pops up, along with a bunch of beeps. It appears to be from Firefox, but I assume it isn't. Where is coming from? Is is dangerous? How do I get rid of it?

I called Apple support, and they helped me run a scan with MalwareBytes (the scan came up clean), but the problem is still recurring. The Apple support person said to contact Firefox.

When I'm using Firefox, on reputable sites, this screen pops up, along with a bunch of beeps. It appears to be from Firefox, but I assume it isn't. Where is coming from? Is is dangerous? How do I get rid of it? I called Apple support, and they helped me run a scan with MalwareBytes (the scan came up clean), but the problem is still recurring. The Apple support person said to contact Firefox.
Attached screenshots

PamCC மூலமாக திருத்தப்பட்டது

Additional System Details

நிறுவப்பட்ட நிரல்கள்

  • Shockwave Flash 32.0 r0

பயன்பாடு

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:65.0) Gecko/20100101 Firefox/65.0

கூடுதல் தகவல்

பதிவிடப்பட்டது

உதவிகரமான பதில்

The image didn't attach to the question. Here it is.

The image didn't attach to the question. Here it is.
WestEnd 60 தீர்வுகள் 5387 பதில்கள்
பதிவிடப்பட்டது

That url isn't from mozilla nor firefox. Sounds like something from FB itself that is infected.

That url isn't from mozilla nor firefox. Sounds like something from FB itself that is infected.
FredMcD
  • Top 10 Contributor
4314 தீர்வுகள் 60611 பதில்கள்
பதிவிடப்பட்டது

உதவிகரமான பதில்

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
cor-el
  • Top 10 Contributor
  • Moderator
17703 தீர்வுகள் 160151 பதில்கள்
பதிவிடப்பட்டது

Such pop-ups are always a scam and clicking the button to proceed can give you malware even if you are on a Mac.

Such pop-ups are always a scam and clicking the button to proceed can give you malware even if you are on a Mac.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Thank you, all. Luckily, I did not click the button to proceed. The scan from CleanMyMac X was clean, but perhaps I will try to run some of the others. I didn't realize that different programs detect different issues. Thank you!

Thank you, all. Luckily, I did not click the button to proceed. The scan from CleanMyMac X was clean, but perhaps I will try to run some of the others. I didn't realize that different programs detect different issues. Thank you!
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

I'm still having the same problem. Here is another box that's popping up. Any other advice?

I'm still having the same problem. Here is another box that's popping up. Any other advice?
cor-el
  • Top 10 Contributor
  • Moderator
17703 தீர்வுகள் 160151 பதில்கள்
பதிவிடப்பட்டது

How do you end up on the websites that open such pop-ups? The URL that shows in the screenshot isn't a URL you would normally visit.


You can check for recently installed suspicious or unknown extensions.

How do you end up on the websites that open such pop-ups? The URL that shows in the screenshot isn't a URL you would normally visit. ---- You can check for recently installed suspicious or unknown extensions. *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi, they have been coming up when I'm on cbc.ca or Facebook.com. A new tab opens up (even when I haven't clicked on anything, I'm just scrolling) and the pop-up comes up.

Hi, they have been coming up when I'm on cbc.ca or Facebook.com. A new tab opens up (even when I haven't clicked on anything, I'm just scrolling) and the pop-up comes up.
FredMcD
  • Top 10 Contributor
4314 தீர்வுகள் 60611 பதில்கள்
பதிவிடப்பட்டது

Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad blocker.

Go to the [https://addons.mozilla.org/en-US/firefox/ Mozilla Add-ons Web Page] {web Link} (There’s a lot of good stuff here) and search for a good ad blocker.

James மூலமாக திருத்தப்பட்டது

பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Thank you!

Thank you!
user633449 1539 தீர்வுகள் 10745 பதில்கள்
பதிவிடப்பட்டது

I suggest using uBlock Origin, https://addons.mozilla.org/firefox/addon/ublock-origin/

I hope this helps!

I suggest using uBlock Origin, https://addons.mozilla.org/firefox/addon/ublock-origin/ I hope this helps!
Ollie 2 தீர்வுகள் 12 பதில்கள்
பதிவிடப்பட்டது

Have a chat with facebook and cbc and tell them to check their website. It may be an attack/hacker that has put an automatic redirect onto the site. It is a long shot but it's the kind of stuff that is happening now-a-days.

(Also, never click on links on these sites...ever...never!)

Have a chat with facebook and cbc and tell them to check their website. It may be an attack/hacker that has put an automatic redirect onto the site. It is a long shot but it's the kind of stuff that is happening now-a-days. (Also, '''never''' click on links on these sites...ever...never!)